Customer Support & Resolution Specialist

Weisel, Xides & Foerster, LLP; North Charleston (SC); On-site; USD 30,000 - 50,000; Full time

Job summary

Weisel, Xides & Foerster, LLP is hiring a Customer Service Representative in North Charleston, SC. The ideal candidate will provide effective customer service, manage multiple inquiries, and resolve conflicts while maintaining a positive attitude.

Strong communication and problem-solving skills are required to ensure customer satisfaction. Responsibilities include processing orders, providing feedback to management, and collaborating with the sales team to enhance customer experiences.

Qualifications

• Expert communication and listening skills are essential.
• Previous experience with corporate phone systems is favored.
• Ability to remain calm with irate customers.

Responsibilities

• Manage and prioritize multiple customer concerns simultaneously.
• Provide timely feedback to management regarding customer issues.
• Document patterns indicating larger product or service problems.

Skills

Communication skills

Listening skills

Problem-solving skills

Computer experience

Job description

Weisel, Xides & Foerster, LLP is hiring a Customer Service Representative in North Charleston, SC. The ideal candidate will provide effective customer service, manage multiple inquiries, and resolve conflicts while maintaining a positive attitude.

Strong communication and problem-solving skills are required to ensure customer satisfaction. Responsibilities include processing orders, providing feedback to management, and collaborating with the sales team to enhance customer experiences.