Customer Service Representative

Appian Infotech; South Charleston (WV); On-site; USD 16,531 - 20,664; Full time

Job summary

A customer service company in South Charleston is seeking a Customer Service Sales Representative to handle customer inquiries, resolve issues, and maintain records. The ideal candidate will have excellent communication skills and a knack for problem-solving. Experience in a customer service role is preferred. This position is 100% onsite with competitive pay.

Qualifications

• Experience in a customer service or call center role is preferred.

Responsibilities

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer complaints and issues.

Skills

Excellent communication and interpersonal skills

Ability to multitask and prioritize

Strong problem-solving and analytical skills

Tools

Microsoft Office

Customer service software

Job description

Title: Customer Service Sales Representative
Location: South Charleston, West Virginia, 25303 (100% onsite)
Pay: $12/hr - $15/hr

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Provide accurate information about products and services to customers
• Resolve customer complaints and issues with empathy and patience
• Document customer interactions and maintain accurate records
• Collaborate with cross-functional teams to identify and resolve customer issues

Requirements:

• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and analytical skills
• Experience in a customer service or call center role is preferred
• Proficiency in Microsoft Office and customer service software