Call Center Representative - Remote

Mary Rush Care Ltd; Jacksonville (FL); Remote; USD 32,000 - 42,000; Full time

Job summary

Mary Rush Care Ltd in Jacksonville, FL is seeking a Call Center Representative to deliver outstanding customer service by addressing inquiries, resolving issues, and providing timely support. You will handle incoming calls and messages, document interactions in our CRM, and stay informed about product updates and policies.

The role emphasizes teamwork, adherence to procedures, and meeting performance goals, with a flexible schedule that may include evenings and weekends; prior call center

Qualifications

• High school diploma or equivalent; additional education is a plus.
• Experience in a customer service or call center environment preferred.
• Strong verbal and written communication skills.
• Ability to remain calm and professional in challenging situations.
• Basic computer proficiency and familiarity with CRM software.
• Excellent problem-solving skills and attention to detail.
• Flexible schedule availability, including evenings or weekends if required.

Responsibilities

• Respond promptly and courteously to incoming customer calls and messages.
• Identify customer needs and offer appropriate solutions or escalate issues when necessary.
• Document interactions thoroughly and accurately in the company’s CRM system.
• Follow established procedures and guidelines to ensure consistent service delivery.
• Collaborate with team members and other departments to resolve complex cases.
• Stay informed about product updates, policies, and promotions to provide accurate information.
• Meet or exceed individual and team performance goals, including call quality and customer satisfaction metrics.

Skills

Verbal communication

Written communication

Customer service

Problem-solving

Attention to detail

Calm under pressure

Education

High school diploma or equivalent

Tools

CRM software

Job description

We are seeking a dedicated Call Center Representative to join our dynamic team. This role plays a crucial part in delivering exceptional customer service by addressing inquiries, resolving issues, and providing timely support. If you thrive in a fast-paced environment and enjoy helping others, this opportunity offers a rewarding way to make a positive impact every day.

Responsibilities

Respond promptly and courteously to incoming customer calls and messages.

Identify customer needs and offer appropriate solutions or **escalate** issues when necessary.

Document interactions thoroughly and accurately in the company’s CRM system.

Follow established procedures and guidelines to ensure consistent service delivery.

Collaborate with team members and other departments to resolve complex cases.

Stay informed about product updates, policies, and promotions to provide accurate information.

Meet or exceed individual and team performance goals, including call quality and customer satisfaction metrics.

Qualifications

High school diploma or equivalent; additional education is a plus.

Previous experience in a customer service or call center environment preferred.

Strong verbal and written communication skills.

Ability to remain calm and professional in challenging situations.

Basic computer proficiency and familiarity with CRM software.

Excellent problem-solving skills and attention to detail.

Flexible schedule availability, including evenings or weekends if required.

• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and holiday pay.
• Opportunities for professional growth and development.
• Supportive and inclusive work environment.
• Employee recognition programs and team-building activities.

Screening Questions

• Do you have experience in a similar role?
• Will your commute be 20 minutes or less?
• Describe your customer service experience