Technical Support Specialist

Express Employment Professionals - Cincinnati East; Savage (MN); On-site; USD 54,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Health & dental insurance

401(k) with employer match

Profit sharing

Career growth and ongoing training

Job summary

Express Employment Professionals seeks a Technical Support Specialist in Savage, MN. The role supports customers and field technicians with expert troubleshooting, parts research, and on-site technical assistance.

You will interpret blueprints, assist with part pricing, and travel for on-site service as needed. You will conduct training on hydraulics and electrical systems, contribute to SOPs, and coach Service Team members.

Qualifications

• Strong mechanical and electrical aptitude; hydraulic systems experience required
• Ability to troubleshoot 24VDC – 480VAC systems
• Experience with PLCs, VFDs, HMIs, and Servos a plus
• Basic machining experience (drilling, milling, sawing)
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Must hold a valid driver's license with a clean driving record
• Ability to travel domestically and occasionally internationally

Responsibilities

• Provide phone and online support for machine assembly, troubleshooting, and repair
• Assist customers and Field Service Techs with part identification, availability, and pricing
• Interpret blueprints and schematics to guide technical diagnostics and solutions
• Research and source obsolete parts and customer-specific needs
• Conduct technical training on hydraulics, electrical systems, blueprint reading, and machine assembly
• Support development of the internal knowledge base and SOPs
• Offer one-on-one coaching and training for Service Team members
• Occasionally travel to perform on-site repair and troubleshooting for mechanical, electrical, and hydraulic systems
• Operate, service, and support machine systems including saws, PLCs, VFDs, HMIs, and Servos
• Collaborate with Service leadership to enhance department processes and standards

Skills

Mechanical aptitude

Electrical aptitude

Troubleshooting

Team collaboration

Travel readiness

Tools

PLCs

VFDs

HMIs

Servos

Blueprint reading

Job description

Technical Support Specialist

Location: Savage, MN
Schedule: Full-Time | Monday–Friday, 7:30 AM – 4:00 PM (On-site)

About Us:

Express Employment Professionals is seeking a Technical Support Specialist for a leading manufacturer known for excellence in innovation and customer service. This position plays a vital role in supporting customers and field service technicians by delivering expert troubleshooting, parts research, training, and occasional on-site technical support. If you've got strong mechanical aptitude and love solving technical puzzles, this is the role for you.

Key Responsibilities:

Customer & Technical Support:

• Provide phone and online support for machine assembly, troubleshooting, and repair

• Assist customers and Field Service Techs with part identification, availability, and pricing

• Interpret blueprints and schematics to guide technical diagnostics and solutions

• Research and source obsolete parts and customer-specific needs

Training & Documentation:

• Conduct technical training on topics like hydraulics, electrical systems, blueprint reading, and machine assembly

• Support development of the internal knowledge base and standard operating procedures (SOPs)

• Offer one-on-one coaching and training for Service Team members

Hands-On & Field Work:

• Occasionally travel to perform on-site repair and troubleshooting for mechanical, electrical, and hydraulic systems

• Operate, service, and support machine systems including saws, PLCs, VFDs, HMIs, and Servos

Additional Duties:

• Collaborate with Service leadership to enhance department processes and standards

• Represent the company with professionalism and adherence to core values

• Other tasks as assigned

Qualifications:

• Strong mechanical and electrical aptitude; hydraulic systems experience required

• Ability to troubleshoot 24VDC – 480VAC systems

• Experience with PLCs, VFDs, HMIs, and Servos a plus

• Basic machining experience (drilling, milling, sawing)

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Strong organizational skills, detail-oriented, and customer-focused

• Comfortable working independently and as part of a team

• Ability to lift up to 25 lbs

• Must hold a valid driver's license with a clean driving record

• Ability to travel domestically and occasionally internationally

What We Offer:

• Competitive pay

• Health & dental insurance

• 401(k) with employer match

• Profit sharing

• Career growth and ongoing training opportunities