Customer Support Representative

Kelly; Snoqualmie (WA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision, telemedicine

Retirement savings plan

Holiday pay and paid sick leave

Transit spending account

Job summary

Kelly is seeking a Customer Support Representative in Snoqualmie, WA to deliver frontline service in a fast-paced environment.

You will greet customers, troubleshoot medical devices, and document interactions while maintaining a high standard of care and professionalism.

Qualifications

• Have prior experience in a customer support or service desk role (technical support experience is a plus)
• Demonstrate strong troubleshooting and problem-solving abilities, especially with technology or medical devices
• Possess excellent communication, interpersonal, and customer service skills
• Thrive working onsite in a team-oriented environment, Monday through Friday, 8 am to 5 pm
• Are comfortable using office automation tools and documenting customer interactions
• Are interested in potential leadership opportunities, such as supervising or training other representatives

Responsibilities

• Providing excellent face-to-face customer service, including greeting visitors, answering questions, fielding complaints, and providing information
• Troubleshooting medical devices for customers and ensuring prompt resolution of issues
• Identifying customer needs, offering value-added advice, and ensuring customer satisfaction
• Handling customer inquiries via face-to-face, telephone, mail, or electronic communication as needed
• Using office automation tools to document and report service outcomes
• Potentially supervising and training other customer support representatives

Skills

Customer service

Troubleshooting

Communication skills

Face-to-face support

Technical aptitude

Tools

Office automation tools

Job description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Support Representative to work at a leading organization in Snoqualmie, WA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Salary/Pay Rate/Compensation: $26–$29 per hour

Shift

Onsite M-F, 8 am to 5 pm

Why You Should Apply To Be Customer Support Representative

• Competitive pay rate of $26–$29 per hour
• Opportunity to work with a respected leader in the medical device industry
• Supportive team environment with opportunities for growth and training
• Gain hands‑on experience troubleshooting cutting‑edge medical technology

What’s a typical day as Customer Support Representative? You’ll be:

• Providing excellent face‑to‑face customer service, including greeting visitors, answering questions, fielding complaints, and providing information
• Troubleshooting medical devices for customers and ensuring prompt resolution of issues
• Identifying customer needs, offering value‑added advice, and ensuring customer satisfaction
• Handling customer inquiries via face‑to‑face, telephone, mail, or electronic communication as needed
• Using office automation tools to document and report service outcomes
• Potentially supervising and training other customer support representatives

This Job Might Be An Outstanding Fit If You

• Have prior experience in a customer support or service desk role (technical support experience is a plus)
• Demonstrate strong troubleshooting and problem‑solving abilities, especially with technology or medical devices
• Possess excellent communication, interpersonal, and customer service skills
• Thrive working onsite in a team‑oriented environment, Monday through Friday, 8 am to 5 pm
• Are comfortable using office automation tools and documenting customer interactions
• Are interested in potential leadership opportunities, such as supervising or training other representatives

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. For more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.