Customer Support Representative

Russian Standard Bank Limited Liability Company; Marshfield (WI); On-site; USD 51,577,000 - 63,039,000; Full time

Job summary

Forward Bank in Wisconsin is hiring a Customer Support Representative to join our Marshfield or Park Falls offices. You will be the first point of contact for customers by phone or email, handling requests with accuracy and professionalism.

The ideal candidate has a high school diploma or equivalent, strong customer service and communication skills, and comfort using online banking tools. Banking or call center experience is preferred, along with the ability to manage multiple tasks in a

Qualifications

• High school diploma or equivalent.
• Banking or call center experience preferred.
• Excellent customer service and communication skills.
• Strong computer skills with online banking experience.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Be the first point of contact for customer calls and emails.
• Handle customer inquiries and transactions via phone or email accurately and professionally.

Skills

Customer service

Communication

Digital banking

Multitasking

Education

High school diploma

Job description

Named American Banker's "Best Banks to Work For" six consecutive years and CertifiedTM by Great Place To Work....Here's your chance to Move FORWARD with us and see what all the excitement is about!

Forward Bank seeks an outgoing, service-oriented professional for a full time Customer Support Representative position at our Marshfield or Park Falls office. The Customer Support Representative is the first point of contact for customer calls and emails, and handles customer inquiries and transactions via phone or email in an accurate and professional manner.

Qualifications:

• High school diploma or equivalent
• Previous experience in a banking role and/or call center experience is preferred
• Exceptional customer service and communication skills
• Strong computer skills, specifically with e-services or online/digital banking
• Ability to manage multiple tasks in a fast-paced environment

Join our team and help us live our mission....To Move Our Communities FORWARD!