Customer Support Representative

Forward; Falls Township (PA); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Forward Bank seeks an outgoing, service-oriented Customer Support Representative for a full-time role at our Marshfield office, with Park Falls as an alternate location. You will be the first point of contact for customer calls and emails, handling inquiries and transactions with accuracy and professionalism.

Requirements include a high school diploma and prior banking or call center experience, strong customer service and communication skills, and the ability to manage multiple tasks in a

Qualifications

• High school diploma or equivalent.
• Previous experience in a banking role and/or call center experience is preferred
• Exceptional customer service and communication skills
• Strong computer skills, specifically with e-services or online/digital banking
• Ability to manage multiple tasks in a fast-paced environment

Responsibilities

• Handle customer calls and emails as the first point of contact.
• Process customer inquiries and transactions accurately and professionally via phone or email.

Skills

Customer service

Communication

Multitasking

Computer skills

Education

High school diploma

Tools

Online banking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Support Representative

Full Time Clerical Marshfield, Marshfield, WI, US

8 days ago Requisition ID: 1255

Named American Banker's "Best Banks to Work For" six consecutive years an d now Certified TM by Great Place To Work....H ere's your chance toMove FORWARD with us and see what all the excitement is about!

Forward Bank seeks an outgoing, service-oriented professional for a full time Customer Support Representative position at our Marshfield or Park Falls office. The Customer Support Representative is the first point of contact for customer calls and emails, and handles customer inquiries and transactions via phone or email in an accurate and professional manner.

Qualifications:

• High school diploma or equivalent
• Previous experience in a banking role and/or call center experience is preferred
• Exceptional customer service and communication skills
• Strong computer skills, specifically with e-services or online/digital banking
• Ability to manage multiple tasks in a fast-paced environment

Join our team and help us live our mission....To Move Our Communities FORWARD!