Onsite Customer Support Specialist — PTO & Benefits

Astor & Sanders Corporation; Lakewood (CO); On-site; Full time

Benefits offered by this job

Generous Paid Time Off (PTO)

Comprehensive Health and Dental Insurance

Retirement Savings Plan

Pre-Tax Benefit Programs

Wellness and Work-Life Support

Professional Development

Performance and Referral Bonuses

Life and Disability Insurance

Job summary

A leading IT solutions provider is seeking a Customer Support Representative based in Lakewood, CO. The role involves answering customer queries, documenting interactions, and handling inquiries via various channels. Candidates should possess strong customer service, communication, and interpersonal skills, with a minimum of 6 months of customer interaction experience. The position offers generous paid time off, health and dental insurance, retirement plans, and additional benefits, including bonuses.

Qualifications

• At least 6 months of customer interaction experience.
• Phone sales or support experience is preferred.
• Experience in an office setting with fax, e-mail, and phones preferred.

Responsibilities

• Answer customer product questions and assist with orders.
• Document customer interactions in a tracking system.
• Handle fax, e-mail, and phone inquiries.

Skills

Excellent customer service

Phone etiquette

Communication skills

Interpersonal skills

Job description

A leading IT solutions provider is seeking a Customer Support Representative based in Lakewood, CO. The role involves answering customer queries, documenting interactions, and handling inquiries via various channels. Candidates should possess strong customer service, communication, and interpersonal skills, with a minimum of 6 months of customer interaction experience. The position offers generous paid time off, health and dental insurance, retirement plans, and additional benefits, including bonuses.