Onsite Tier 1 IT Support Specialist (Windows & Mac)
Astor & Sanders Corporation
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Benefits offered by this job
Job summary
Astor & Sanders Corporation in Lakewood, CO is seeking a Tier 1 Support Specialist for an onsite, full-time role. You will provide hardware and software support for Windows desktops and laptops, troubleshoot accounts, and escalate issues per defined processes.
The position requires six months of technical support experience, familiarity with Windows and Microsoft Office, and strong written and verbal communication skills. Onsite work with competitive benefits is offered.
Qualifications
- Six months of technical support experience.
- Experience with Microsoft Windows.
- Experience using Microsoft Office suite.
- Strong written and oral communication skills are required.
Responsibilities
- Provide hardware and software support for Windows and some Mac desktops and laptops.
- Troubleshoot user accounts, software and hardware problems.
- Appropriately escalating problems to designated support levels using defined processes.
- Respond to all requests for assistance.
- Log and report each service request.
- Close out trouble calls.
- Other duties as assigned.
Skills
Education
Tools
Job description
Astor & Sanders Corporation in Lakewood, CO is seeking a Tier 1 Support Specialist for an onsite, full-time role. You will provide hardware and software support for Windows desktops and laptops, troubleshoot accounts, and escalate issues per defined processes.
The position requires six months of technical support experience, familiarity with Windows and Microsoft Office, and strong written and verbal communication skills. Onsite work with competitive benefits is offered.
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