Customer Support Representative

Kelly; Avon (CT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Life insurance

Disability insurance

Retirement plan

Paid holidays

Transit benefit

Paid sick leave

Job summary

Kelly is hiring a Customer Support Representative I in Avon, CT to support Medicare participants with empathy and accuracy. The role focuses on resolving inquiries via phone and email, documenting interactions, and collaborating with internal teams to ensure timely issue resolution.

The ideal candidate has prior customer service experience, strong communication skills, and familiarity with Medicare terminology.

Qualifications

• Previous experience in customer service, ideally in a healthcare or insurance environment.
• Knowledge of Medicare, Medicare Part D, and general insurance terminology.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational skills.
• Ability to multi-task, stay focused, and pay close attention to detail.
• Comfortable navigating internal databases and web-based platforms.
• Demonstrated patience, empathy, and professionalism.

Responsibilities

• Serve as the primary point of contact for Medicare members, providers, pharmacies, and other insurance carriers.
• Assist with claim and prescription-related issues via phone and email.
• Clearly explain benefits and resolve inquiries with patience and care.
• Ensure timely and accurate documentation of all member interactions.
• Collaborate with internal teams to research and resolve complex cases.
• Follow up consistently to ensure issues are fully resolved.
• Maintain compliance with industry regulations and complete all required training.

Skills

Customer service

Medicare knowledge

Communication

Problem solving

Multi-tasking

Microsoft Outlook

Microsoft Word

Microsoft Excel

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Description

• NOW HIRING: Customer Support Representative I

Location: Avon, CT 06001

Hours: 10:00 AM - 6:00 PM OR 11 AM - 7 PM (Monday-Friday)

Position Type: Temp to Hire

Pay Rate: $19.00/hour

Position Overview:

We are seeking a compassionate and detail-oriented Customer Support Representative I to join our customer service team in Avon, CT. This role is focused on providing support to Medicare participants, primarily individuals aged 65 and older. The ideal candidate will have prior customer service experience, excellent communication skills, and the ability to navigate sensitive healthcare-related issues with empathy and professionalism.

Key Responsibilities:

• Serve as the primary point of contact for Medicare members, providers, pharmacies, and other insurance carriers.
• Assist with claim and prescription-related issues via phone and email.
• Clearly explain benefits and resolve inquiries with patience and care.
• Ensure timely and accurate documentation of all member interactions.
• Collaborate with internal teams to research and resolve complex cases.
• Follow up consistently to ensure issues are fully resolved.
• Maintain compliance with industry regulations and complete all required training.

Qualifications:

• Previous experience in customer service, ideally in a healthcare or insurance environment.
• Knowledge of Medicare, Medicare Part D, and general insurance terminology.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational skills.
• Ability to multi-task, stay focused, and pay close attention to detail.
• Proficient in Microsoft Outlook, Word, and Excel.
• Comfortable navigating internal databases and web-based platforms.
• Demonstrated patience, empathy, and professionalism.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

• Kelly offers eligible employees voluntary benefit plans including medical
• dental
• vision
• telemedicine
• term life
• whole life
• accident insurance
• critical illness
• a legal plan
• short-term disability
• As a Kelly employee, you will have access to a retirement savings plan
• service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• a transit spending account
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.