Medicare Support Specialist — Compassionate Member Care

Kelly; Avon (CT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Life insurance

Disability insurance

Retirement plan

Paid holidays

Transit benefit

Paid sick leave

Job summary

Kelly is hiring a Customer Support Representative I in Avon, CT to support Medicare participants with empathy and accuracy. The role focuses on resolving inquiries via phone and email, documenting interactions, and collaborating with internal teams to ensure timely issue resolution.

The ideal candidate has prior customer service experience, strong communication skills, and familiarity with Medicare terminology.

Qualifications

• Previous experience in customer service, ideally in a healthcare or insurance environment.
• Knowledge of Medicare, Medicare Part D, and general insurance terminology.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational skills.
• Ability to multi-task, stay focused, and pay close attention to detail.
• Comfortable navigating internal databases and web-based platforms.
• Demonstrated patience, empathy, and professionalism.

Responsibilities

• Serve as the primary point of contact for Medicare members, providers, pharmacies, and other insurance carriers.
• Assist with claim and prescription-related issues via phone and email.
• Clearly explain benefits and resolve inquiries with patience and care.
• Ensure timely and accurate documentation of all member interactions.
• Collaborate with internal teams to research and resolve complex cases.
• Follow up consistently to ensure issues are fully resolved.
• Maintain compliance with industry regulations and complete all required training.

Skills

Customer service

Medicare knowledge

Communication

Problem solving

Multi-tasking

Microsoft Outlook

Microsoft Word

Microsoft Excel

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Kelly is hiring a Customer Support Representative I in Avon, CT to support Medicare participants with empathy and accuracy. The role focuses on resolving inquiries via phone and email, documenting interactions, and collaborating with internal teams to ensure timely issue resolution.

The ideal candidate has prior customer service experience, strong communication skills, and familiarity with Medicare terminology.