Customer Support Rep - Reseller Onboarding - Bilingual in Spanish

Ingram Micro, Inc.; Florida; Vor Ort; USD 48.000 - 64.000; Vollzeit

Zusammenfassung

Ingram Micro, Inc. in New York seeks a dedicated Onboarding Coordinator to streamline reseller onboarding from initial inquiry through account setup. You will coordinate cross-functional teams, answer questions, and ensure accurate data in internal systems.

The role requires a Bachelor's degree (or equivalent) and bilingual English/Spanish communication. You will manage multiple priorities in a fast-paced environment while delivering exceptional service to customers and internal stakeholders.

Qualifikationen

• Bachelor's degree in Business Administration, Information Systems, Operations Management, Computer Science, or related field, or equivalent professional experience.
• Bilingual English/Spanish speaking required (reading and writing).
• Minimum of one year of previous customer service or administrative support experience.
• Familiarity with MS Office tools required- Word, Excel and Outlook email.
• Experience working across multiple business functions including Compliance, Credit, Sales, Operations, and Customer Support.
• Excellent verbal and written communication skills with the ability to communicate effectively with both technical and non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.

Aufgaben

• Execute on E2E onboarding opening account process.
• Coordinate cross-functional onboarding processes involving Compliance, Credit, Sales, Operations, and Customer Support to improve efficiency and customer satisfaction.
• Take initial customer emails and calls, answering general questions regarding company products and services.
• Support customers throughout the onboarding process, from initial request through account setup.
• Utilize internal systems and databases to research customer inquiries, maintain accurate records, perform data entry, and support the creation and maintenance of internal and external non-technical documentation.
• Collaborate with internal departments in the screening and approval of potential customers.
• Refer customers to appropriate resources, including sales, billing, technical support, and other internal teams, as needed.
• Document customer concerns and communicate complaint trends to appropriate departments.
• Determine customer eligibility for technical support and facilitate appropriate escalations.
• Recommend process improvements and enhancements to increase operational efficiency and service quality.

Kenntnisse

Bilingual English/Spanish

Customer service

Multitasking

Communication

Data entry

Ausbildung

Bachelor's degree or equivalent experience in Business Administration/IS/OM/CS

Tools

MS Office (Word/Excel/Outlook)

Jobbeschreibung

Position Summary

This position serves as the primary point of coordination for onboarding processes, enabling new and existing resellers to become operational.

What You'll Do

Execute on E2E On boarding opening account process.

Coordinate cross-functional onboarding processes involving Compliance, Credit, Sales, Operations, and Customer Support to improve efficiency and customer satisfaction.

Take initial customer emails and calls, answering general questions regarding company products and services.

Support customers throughout the onboarding process, from initial request through account setup.

Utilize internal systems and databases to research customer inquiries, maintain accurate records, perform data entry, and support the creation and maintenance of internal and external non-technical documentation.

Collaborate with internal departments in the screening and approval of potential customers.

Refer customers to appropriate resources, including sales, billing, technical support, and other internal teams, as needed.

Document customer concerns and communicate complaint trends to appropriate departments.

Determine customer eligibility for technical support and facilitate appropriate escalations.

Recommend process improvements and enhancements to increase operational efficiency and service quality.

What You Bring to the Role

Bachelor's degree in Business Administration, Information Systems, Operations Management, Computer Science, or a related field, or equivalent professional experience.

Bilingual English/Spanish Speaking required (Includes reading and writing)

Minimum of one year of previous customer service or administrative support experience.

Familiarity with MS Office tools required- Word, Excel and Outlook email

Experience working across multiple business functions including Compliance, Credit, Sales, Operations, and Customer Support.

Excellent verbal and written communication skills with the ability to communicate effectively with both technical and non-technical stakeholders.

Ability to manage multiple priorities in a fast-paced, customer-focused environment.