Bilingual Onboarding & Support Coordinator

Ingram Micro, Inc.; Town of Florida (NY); On-site; USD 48,000 - 64,000; Full time

Job summary

Ingram Micro, Inc. in New York seeks a dedicated Onboarding Coordinator to streamline reseller onboarding from initial inquiry through account setup. You will coordinate cross-functional teams, answer questions, and ensure accurate data in internal systems.

The role requires a Bachelor's degree (or equivalent) and bilingual English/Spanish communication. You will manage multiple priorities in a fast-paced environment while delivering exceptional service to customers and internal stakeholders.

Qualifications

• Bachelor's degree in Business Administration, Information Systems, Operations Management, Computer Science, or related field, or equivalent professional experience.
• Bilingual English/Spanish speaking required (reading and writing).
• Minimum of one year of previous customer service or administrative support experience.
• Familiarity with MS Office tools required- Word, Excel and Outlook email.
• Experience working across multiple business functions including Compliance, Credit, Sales, Operations, and Customer Support.
• Excellent verbal and written communication skills with the ability to communicate effectively with both technical and non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.

Responsibilities

• Execute on E2E onboarding opening account process.
• Coordinate cross-functional onboarding processes involving Compliance, Credit, Sales, Operations, and Customer Support to improve efficiency and customer satisfaction.
• Take initial customer emails and calls, answering general questions regarding company products and services.
• Support customers throughout the onboarding process, from initial request through account setup.
• Utilize internal systems and databases to research customer inquiries, maintain accurate records, perform data entry, and support the creation and maintenance of internal and external non-technical documentation.
• Collaborate with internal departments in the screening and approval of potential customers.
• Refer customers to appropriate resources, including sales, billing, technical support, and other internal teams, as needed.
• Document customer concerns and communicate complaint trends to appropriate departments.
• Determine customer eligibility for technical support and facilitate appropriate escalations.
• Recommend process improvements and enhancements to increase operational efficiency and service quality.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Communication

Data entry

Education

Bachelor's degree or equivalent experience in Business Administration/IS/OM/CS

Tools

MS Office (Word/Excel/Outlook)

Job description

Ingram Micro, Inc. in New York seeks a dedicated Onboarding Coordinator to streamline reseller onboarding from initial inquiry through account setup. You will coordinate cross-functional teams, answer questions, and ensure accurate data in internal systems.

The role requires a Bachelor's degree (or equivalent) and bilingual English/Spanish communication. You will manage multiple priorities in a fast-paced environment while delivering exceptional service to customers and internal stakeholders.