Customer Support Rep - Reseller Onboarding - Bilingual in Spanish

Ingram Micro Inc; Florida; On-site; USD 50,000 - 79,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401(k) plan with company match

Disability coverage

Job summary

Ingram Micro Inc is seeking an onboarding coordinator to serve as the primary point of contact for reseller onboarding, guiding new and existing partners through account setup and initial inquiries.

The role requires bilingual English/Spanish communication, at least one year in customer service or administrative support, and strong proficiency with MS Office to manage data and documentation across multiple departments.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Bilingual English/Spanish speaking required (reading and writing).
• Minimum of one year of customer service or administrative support experience.
• Familiarity with MS Office tools: Word, Excel, Outlook.

Responsibilities

• Coordinate end-to-end onboarding opening account process for resellers.
• Collaborate with Compliance, Credit, Sales, Operations, and Customer Support to improve efficiency and satisfaction.
• Handle initial customer emails and calls, answer questions about products and services.
• Support customers through onboarding from request to account setup.
• Research customer inquiries in internal systems; maintain records and docs.

Skills

Bilingual English/Spanish

MS Office

Customer service

Communication (verbal & written)

Multitasking

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

MS Office (Word, Excel, Outlook)

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

Position Summary

This position serves as the primary point of coordination for onboarding processes, enabling new and existing resellers to become operational.

What You'll Do

• Execute on E2E On boarding opening account process.
• Coordinate cross-functional onboarding processes involving Compliance, Credit, Sales, Operations, and Customer Support to improve efficiency and customer satisfaction.
• Take initial customer emails and calls, answering general questions regarding company products and services.
• Support customers throughout the onboarding process, from initial request through account setup.
• Utilize internal systems and databases to research customer inquiries, maintain accurate records, perform data entry, and support the creation and maintenance of internal and external non-technical documentation.
• Collaborate with internal departments in the screening and approval of potential customers.
• Refer customers to appropriate resources, including sales, billing, technical support, and other internal teams, as needed.
• Document customer concerns and communicate complaint trends to appropriate departments.
• Determine customer eligibility for technical support and facilitate appropriate escalations.
• Recommend process improvements and enhancements to increase operational efficiency and service quality.

What You Bring to the Role

• Bachelor's degree in Business Administration, Information Systems, Operations Management, Computer Science, or a related field, or equivalent professional experience.
• Bilingual English/Spanish Speaking required (Includes reading and writing)
• Minimum of one year of previous customer service or administrative support experience.
• Familiarity with MS Office tools required- Word, Excel and Outlook email
• Experience working across multiple business functions including Compliance, Credit, Sales, Operations, and Customer Support.
• Excellent verbal and written communication skills with the ability to communicate effectively with both technical and non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year.
• The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
• At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
• This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.
• Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
• Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.