Bilingual Operations & Administrative Support Specialist

Enhanced Service Group LLC; California; On-site; USD 45,000 - 65,000; Full time

Job summary

Enhanced Service Group LLC is seeking a Bilingual Operations & Administrative Support Specialist to facilitate daily operations and provide administrative support across teams. You will meet with clients on-site, scope projects, and maintain detailed project files.

The role requires bilingual fluency in Spanish and English, 2+ years in related roles, strong organizational skills, and proficiency with office software and project management tools.

Qualifications

• Bilingual fluency in Spanish and English (spoken and written).
• 2+ years in account/client management, customer success, project coordination or field operations.
• Experience in an administrative or operations support role.
• Strong organizational skills and attention to detail.
• Proficiency in office software and quick adoption of project management tools.

Responsibilities

• Coordinate and manage administrative tasks to support daily operations.
• Meet with clients on-site to scope project requirements and establish expectations.
• Maintain project files with walkthrough notes, client preferences, scope changes, and site specs.
• Maintain regular client communication to monitor satisfaction and retention.
• Log client feedback and resolution timelines to inform quality improvements.
• Lead service-partner onboarding and provide software tool support.
• Coordinate project logistics and align partner resources.
• Visit active job sites to inspect work and capture progress photos.
• Document inspection findings and track corrective actions.
• Serve as a point of contact for field issues outside business hours (rotational).
• Assist in preparing and organizing documents and reports.
• Update SOPs to streamline workflows.
• Maintain records, databases, and filing systems.
• Schedule meetings, manage calendars, and arrange travel.

Skills

Bilingual (Spanish/English)

Organizational skills

Communication skills

Office software proficiency

Project coordination

Attention to detail

Driver's license

Tools

Project management tools

Job description

The Role

As an (Bilingual) Operations & Administrative Support Specialist, you will be responsible for facilitating day-to-day operations and providing administrative support to various teams within the organization. Your contributions will help enhance productivity and improve overall efficiency.

What You'll Do

• Coordinate and manage administrative tasks to support daily operations.
• Meet with prospective and existing clients on-site to scope project requirements, evaluate site needs, and establish clear project expectations.
• Maintain detailed walkthrough notes, client preferences, scope changes, and site specifications to maintain accurate project files.
• Maintain regular communication with current clients to monitor satisfaction, address feedback, and foster long-term retention.
• Log client feedback, complaints, and resolution timelines to inform continuous quality improvement.
• Lead service-partner onboarding, including collecting required compliance/contractor documentation, orienting partners on company standards, and offering technical support for software tools.
• Communicate job specifications, coordinate project logistics, and align partner resources.
• Visit active job sites to inspect work in progress, maintain quality standards, and capture progress photos.
• Document site inspection findings, log required corrective actions, and submit regular field status reports to management.
• Act as a point of contact to resolve field issues or urgent partner and client inquiries outside standard business hours (rotational or designated emergency support, estimated 2–4 hours per week max).
• Assist in the preparation and organization of documents and reports.
• Document, update, and maintain standard operating procedures (SOPs) to streamline operational workflows.
• Maintain and update records, databases, and filing systems.
• Communicate effectively with team members and external partners.
• Help schedule meetings, manage calendars, and arrange travel logistics.
• Support project management efforts by tracking progress and deadlines.
• Contribute to process improvement initiatives to enhance operational efficiency.

What We're Looking For

• Bilingual fluency in Spanish and English (spoken and written).
• 2+ years of experience in account management, client management, customer success, project coordination, or field operations.
• Proven experience in an administrative or operations support role.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication abilities, with the ability to build trust across both corporate clients and field partners.
• Proficiency in office software, including word processing and spreadsheets, as well as quick adoption of digital communication and project management tools.
• Ability to manage multiple tasks and prioritize effectively.
• Valid driver's license, reliable personal transportation for local job site travel, and physical ability to walk active job sites and uneven terrain.

Nice to Have

• Experience drafting standard operating procedures (SOPs) or operational training materials.
• Experience with project management tools or software.
• Familiarity with data entry and database management.
• Knowledge of basic accounting principles.
• Previous experience in a customer service role.

All new hires complete an initial 90-day probationary period to verify mutual alignment. Following that, employees participate in annual performance evaluations that include formal checks for role evaluation and growth. We value diversity and encourage individuals from all backgrounds to apply.

Resume required: yes

Cover letter required: optional