Inside Sales & Customer Support Specialist

Hydrotech, Inc.; Fort Wayne (IN); On-site; USD 46,000 - 62,000; Full time

Job summary

Hydrotech, Inc. in Fort Wayne, IN is seeking an Inside Sales & Customer Support Representative to be the primary point of contact for an assigned customer base, handling quotes, purchase orders, inquiries, and sales opportunities.

The role focuses on building strong relationships, delivering exceptional service, and driving growth through proactive communication, product guidance, and collaboration with internal teams.

Qualifications

• High School diploma or equivalent required.
• 1-2 years customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to solve problems and manage multiple priorities.
• Basic computer, ERP, and Microsoft Office proficiency.
• Team-oriented with a customer-first mindset.

Responsibilities

• Respond to customer emails, phone calls, and inquiries in a timely manner.
• Process quote requests, purchase orders, and order-related requests.
• Build and maintain strong customer relationships through exceptional service.
• Identify opportunities for upselling and cross-selling products and services.
• Resolve customer concerns and coordinate solutions with internal teams.
• Document customer returns, complaints, and quality-related issues.

Skills

Customer service experience

Communication skills

Organizational skills

Multi-tasking

Education

High School Diploma or equivalent

Tools

ERP systems

Microsoft Office

Job description

Hydrotech, Inc. in Fort Wayne, IN is seeking an Inside Sales & Customer Support Representative to be the primary point of contact for an assigned customer base, handling quotes, purchase orders, inquiries, and sales opportunities.

The role focuses on building strong relationships, delivering exceptional service, and driving growth through proactive communication, product guidance, and collaboration with internal teams.