Customer Service & Order Fulfillment Associate

Hydrotech, Inc.; Louisville (KY); On-site; USD 30,000 - 41,000; Full time

Job summary

Hydrotech, Inc. in Louisville, KY is seeking a Customer Service Representative to provide exceptional service by processing quotations, entering orders, answering inquiries, and coordinating order fulfillment. This entry-level role supports growth objectives and helps develop product knowledge and business processes.

You will build strong customer relationships, respond quickly to inquiries, and collaborate with Purchasing and Operations to track status while learning company systems and vendors.

Qualifications

• HS diploma or equivalent.
• 1+ year of customer service experience.
• Ability to learn new systems and processes.

Responsibilities

• Respond promptly to customer phone calls and emails.
• Process quotations and sales orders accurately and efficiently.
• Provide order status, pricing, availability, and lead time information.
• Escalate technical or complex customer inquiries when appropriate.
• Resolve routine customer issues while maintaining a positive customer experience.
• Document customer returns, complaints, and quality concerns.
• Prepare quotations using established pricing and procedures.
• Enter customer purchase orders into the ERP system.
• Send order acknowledgements and coordinate with Purchasing/Operations for status.
• Maintain accurate customer and order documentation.
• Build positive relationships with customers and internal teams.
• Demonstrate professionalism, responsiveness, and accountability.
• Learn company products, vendors, and business systems.
• Identify upsell or cross-sell opportunities.

Skills

Communication

Customer focus

Detail oriented

Teamwork

Willingness to learn

MS Office

Education

High school diploma

Job description

Hydrotech, Inc. in Louisville, KY is seeking a Customer Service Representative to provide exceptional service by processing quotations, entering orders, answering inquiries, and coordinating order fulfillment. This entry-level role supports growth objectives and helps develop product knowledge and business processes.

You will build strong customer relationships, respond quickly to inquiries, and collaborate with Purchasing and Operations to track status while learning company systems and vendors.