Onsite Customer Care Specialist - Addison, TX

Addison Group; Dallas (TX); On-site; USD 48,712,000 - 50,255,000; Full time

Benefits offered by this job

Downtown location

Stable, professional setting

Supportive team environment

Medical, Dental, Vision, 401K

Job summary

Addison Group is seeking a Customer Service Representative in Downtown Dallas, TX 100% onsite. The role involves handling incoming calls, responding to inquiries, and delivering high-quality support to both internal and external customers.

The position requires 2+ years of customer service experience, strong communication skills, and the ability to work independently or as part of a team. Schedule is Monday–Friday, with medical, dental, vision, and 401(k) benefits.

Qualifications

• 2+ years of customer service experience required.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team setting.
• Reliable and detail-oriented.
• Proficient in basic computer skills.

Responsibilities

• Answer and respond to customer inquiries via phone and email
• Provide accurate information and resolve customer issues in a timely manner
• Document all customer interactions clearly and professionally
• Collaborate with team members to ensure a seamless customer experience
• Perform general administrative and support tasks as needed

Skills

Customer service experience

Communication skills

Teamwork

Independence

Attention to detail

Basic computer skills

Job description

Addison Group is seeking a Customer Service Representative in Downtown Dallas, TX 100% onsite. The role involves handling incoming calls, responding to inquiries, and delivering high-quality support to both internal and external customers.

The position requires 2+ years of customer service experience, strong communication skills, and the ability to work independently or as part of a team. Schedule is Monday–Friday, with medical, dental, vision, and 401(k) benefits.