Technical Parts Customer Service Specialist

Hurco Companies, Inc.; Indianapolis, Northern (IN, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Hurco Companies, Inc. in Indianapolis, IN is seeking a Technical Parts & Customer Support Specialist to assist customers and distributors with parts inquiries, identify replacement components, and develop sourcing solutions.

This role partners with Purchasing, Engineering, Technical Support, Service, and suppliers to resolve parts issues accurately and improve the overall customer experience. Ideal candidates have strong customer service, mechanical aptitude, problem-solving skills, and a

Qualifications

• 2+ years in customer service, technical support, parts, purchasing, manufacturing, or related experience.
• Mechanical aptitude and ability to read schematics, BOMs, and parts catalogs.
• Experience researching and cross-referencing OEM part numbers and supplier data.
• Ability to communicate effectively with customers, distributors, vendors, and internal departments.
• Strong organizational skills and attention to detail.
• Proficient with Microsoft Excel and Outlook; ERP experience preferred (MS Dynamics 365 Finance & Operations).

Responsibilities

• Serve as a technical resource for customers, distributors, and internal teams regarding machine tool parts, components, and assemblies.
• Identify correct parts and assemblies for customer/distributor inquiries.
• Review schematics, exploded drawings, bills of materials, catalogs, and documentation to identify components.
• Cross-reference OEM part numbers and supplier data to determine replacements.
• Collaborate with Purchasing, Engineering, Technical Support, Service, and vendors to resolve questions.
• Assist customers in identifying replacement parts and provide technical information.
• Troubleshoot parts issues using available documentation.
• Maintain accurate parts, supplier, and customer data in company systems.
• Use ERP and ticketing systems to track requests and document solutions.
• Develop SOPs, work instructions, and training materials.
• Support continuous improvement initiatives in Parts and Customer Support.

Skills

Customer service

Technical support

Parts purchasing

Mechanical aptitude

Schematics reading

Cross-referencing

Communication

Organization

Tools

ERP systems

Microsoft Dynamics 365

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Parts Customer Service Specialist

Indianapolis, IN, US

Hurco is looking for a Technical Parts & Customer Support Specialist to join our team at our Indianapolis, Indiana facility. This position plays a key role in supporting customers and distributors with technical parts inquiries, identifying replacement components, developing sourcing solutions, and helping ensure parts-related issues are resolved accurately and efficiently.

The ideal candidate combines strong customer service skills with mechanical aptitude, technical problem-solving ability, and a process-improvement mindset. This position works closely with customers, distributors, Purchasing, Engineering, Technical Support, Service, and suppliers to identify solutions and improve the overall customer experience.

Duties and Responsibilities

• Serve as a technical resource for customers, distributors, and internal departments regarding machine tool parts, components, and assemblies.
• Research customer and distributor inquiries to identify the correct parts, components, and assemblies needed.
• Review mechanical and electrical schematics, exploded assembly drawings, bills of materials, parts catalogs, and technical documentation to identify components.
• Cross-reference OEM part numbers, supplier information, specifications, and available inventory to determine appropriate replacement components.
• Work with Purchasing, Engineering, Technical Support, Service, and vendors to research and resolve technical parts questions.
• Assist customers and distributors in identifying replacement parts and provide accurate technical information.
• Troubleshoot parts-related issues and determine appropriate solutions based on technical documentation and available information.
• Maintain accurate parts, supplier, and customer information within company systems.
• Utilize ERP and ticketing systems to track requests, research information, document solutions, and communicate status.
• Develop, document, and maintain work instructions, SOPs, training materials, and process controls.
• Assist with continuous improvement initiatives within the Parts and Customer Support functions.

Required Qualifications and Skills

• 2+ years of customer service, technical support, parts, purchasing, manufacturing, or related experience.
• Mechanical aptitude and the ability to understand technical documentation, schematics, parts breakdowns, and machine components.
• Familiarity with Bills of Materials (BOMs), parts catalogs, or exploded assembly drawings.
• Experience researching and cross-referencing OEM part numbers, supplier information, and technical specifications.
• Ability to communicate effectively with customers, distributors, vendors, and internal departments.
• Strong organizational skills and attention to detail.
• Strong computer skills, including Microsoft Excel and Outlook. Experience with ERP system preferred, Microsoft Dynamics 365 Finance & Operations a bonus.