Customer Success Specialist – Industrial Orders & Support

Aero/TruckHugger Tarp Systems; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Aero Industries is seeking a Customer Service Representative in Indianapolis to serve as a reliable, customer-focused point of contact. You will handle product questions, orders, delivery timelines, and any challenges, while partnering with Manufacturing, Scheduling, Shipping, IT, Sales, and Marketing to ensure accurate orders and satisfied customers.

This role values problem-solving and proactive communication as you build strong relationships with customers and internal teams.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Experience in customer service or inside sales, preferably in a manufacturing or industrial setting.
• Proficiency with computers, Microsoft Office and other customer service software; ERP/MRP experience a plus.

Responsibilities

• Serve as a primary point of contact for customers through phone, email, and other channels, providing timely and professional support.
• Accurately enter and manage customer orders while ensuring pricing, lead times, shipping, and delivery expectations are clear.
• Proactively communicate with customers when timelines or order requirements change.
• Assist customers with product information, order status, availability, and delivery schedules.
• Develop product knowledge and continuously build expertise in Aero's solutions.
• Collaborate with Manufacturing, Materials, Scheduling, Shipping, IT, Sales, and other departments to support timely order fulfillment.
• Take ownership of customer concerns and work toward effective solutions.
• Maintain accurate records of customer interactions, orders, issues, and feedback.
• Share customer feedback and market insights with Sales and Marketing.

Skills

Customer service

Inside sales

Time management

Problem solving

Attention to detail

Team player

Overtime willingness

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

Microsoft Office

ERP/MRP

CRM software

Job description

Aero Industries is seeking a Customer Service Representative in Indianapolis to serve as a reliable, customer-focused point of contact. You will handle product questions, orders, delivery timelines, and any challenges, while partnering with Manufacturing, Scheduling, Shipping, IT, Sales, and Marketing to ensure accurate orders and satisfied customers.

This role values problem-solving and proactive communication as you build strong relationships with customers and internal teams.