Customer Support & Outreach Specialist

Alside; Rogers (TX); On-site; USD 52,000 - 56,000; Full time

Job summary

Alside is seeking a Service & Support Representative to deliver exceptional customer service, manage orders, and support outbound sales initiatives from our supply center. You will engage with customers, provide product guidance, and help expand our customer base.

The role emphasizes accurate order entry, professional issue resolution, and collaboration with the Branch Manager to meet safety and operational goals. A customer‑facing background with CRM experience is highly valued.

Qualifications

• High School diploma required; college degree preferred.
• Minimum 2–5 years in retail, wholesale, or customer-facing roles.
• Experience with Salesforce CRM preferred.
• Knowledge of Microsoft Excel, Outlook, and Office.
• Building materials industry knowledge is a plus.

Responsibilities

• Deliver a consistent, high-quality customer service experience.
• Respond to customer needs accurately, thoroughly, and in a timely manner.
• Develop and maintain a working knowledge of products, services, and delivery capabilities.
• Accurately enter customer orders and ensure proper documentation.
• Field and resolve customer questions, concerns, and issues professionally.
• Support customer engagement initiatives through outbound pool calls to accounts, as needed.
• Utilize consultative communication to identify customer needs and recommend appropriate products or solutions when applicable.
• Establish, develop, and maintain positive customer relationships.

Skills

Customer service

Phone outreach

Multitasking

Organized

Communication

Positive attitude

Adaptability

Learn quickly

Education

High School diploma

College degree preferred

Tools

Salesforce

Microsoft Excel

Office Suite

Job description

Alside is seeking a Service & Support Representative to deliver exceptional customer service, manage orders, and support outbound sales initiatives from our supply center. You will engage with customers, provide product guidance, and help expand our customer base.

The role emphasizes accurate order entry, professional issue resolution, and collaboration with the Branch Manager to meet safety and operational goals. A customer‑facing background with CRM experience is highly valued.