Customer Care & Solutions Specialist

Alside; Virginia Beach (VA); On-site; USD 36,000 - 37,000; Full time

Job summary

Alside, a leading exterior building products distributor, is hiring a Service & Support Representative in the United States. The role focuses on delivering excellent customer service, handling orders, resolving issues, and guiding product selections for contractors and customers.

We seek candidates with 2–5 years in customer-facing roles, familiarity with Salesforce, and proficiency in Excel/Outlook. College degree is preferred.

Qualifications

• High School diploma or GED required.
• College degree preferred.
• 2–5 years of experience in a retail, wholesale, or customer-facing environment.
• Experience with Salesforce CRM.
• Experience with Microsoft Excel, Office, and Outlook.
• General knowledge of the building materials industry preferred.

Responsibilities

• Deliver a consistent, high-quality customer service experience.
• Respond to customer needs accurately, thoroughly, and in a timely manner.
• Develop and maintain a working knowledge of products, services, and delivery capabilities.
• Accurately enter customer orders and ensure proper documentation.
• Field and resolve customer questions, concerns, and issues professionally.
• Support customer engagement initiatives through outbound pool calls to accounts, as needed.
• Utilize consultative communication to identify customer needs and recommend appropriate products or solutions when applicable.
• Establish, develop, and maintain positive customer relationships.
• Operate in a safe manner and comply with all company safety policies and procedures.
• Support Supply Center goals related to customer service, safety, and operational excellence.
• Follow all company policies and procedures.
• Perform additional duties as assigned by the Branch Manager in support of overall business objectives, including outbound pool account sales calls to generate new business for the Supply Center.

Skills

Customer service

Interpersonal skills

Multitasking

Time management

Communication

Phone engagement

Self-motivation

Adaptability

Education

High school diploma

College degree

Tools

Salesforce

Microsoft Excel

Microsoft Office

Outlook

Job description

Alside, a leading exterior building products distributor, is hiring a Service & Support Representative in the United States. The role focuses on delivering excellent customer service, handling orders, resolving issues, and guiding product selections for contractors and customers.

We seek candidates with 2–5 years in customer-facing roles, familiarity with Salesforce, and proficiency in Excel/Outlook. College degree is preferred.