Customer Experience & Outreach Specialist

Alside; Springfield (MO); On-site; USD 32,000 - 36,000; Full time

Job summary

Alside is seeking a Service & Support Representative in Springfield, Missouri to serve as the primary customer contact for orders, issue resolution, and product guidance. You will also support outreach initiatives, including outbound calls to inactive accounts, to generate revenue and expand the customer base.

The role requires 2–5 years in customer-facing roles and comfort with CRM tools like Salesforce, plus proficiency in Excel, Office, and Outlook.

Qualifications

• 2–5 years of experience in a retail, wholesale, or customer-facing environment.
• Preferred experience with Salesforce CRM.
• Experience with Microsoft Excel, Office, and Outlook.

Responsibilities

• Deliver a consistent, high-quality customer service experience.
• Accurately enter customer orders and ensure proper documentation.
• Field and resolve customer questions, concerns, and issues professionally.
• Support customer engagement initiatives through outbound pool calls to accounts.

Skills

Customer service

Multitasking

Time management

Communication

Phone engagement

Tools

Salesforce CRM

Microsoft Excel

Microsoft Office

Outlook

Job description

Alside is seeking a Service & Support Representative in Springfield, Missouri to serve as the primary customer contact for orders, issue resolution, and product guidance. You will also support outreach initiatives, including outbound calls to inactive accounts, to generate revenue and expand the customer base.

The role requires 2–5 years in customer-facing roles and comfort with CRM tools like Salesforce, plus proficiency in Excel, Office, and Outlook.