Exterior Building Products Customer Success & Outreach

Alside; Pooler (GA); On-site; USD 37,000 - 39,000; Full time

Job summary

Alside is seeking a Customer Service & Support Representative - Exterior Building Products in Pooler, GA. You will manage orders, resolve issues, and guide product selections while delivering exceptional customer service.

The role also includes outbound pool account calls to inactive or unassigned accounts to generate revenue and expand the Supply Center's customer base, with focus on safety and policy compliance.

Qualifications

• 2-5 years experience in a retail, wholesale, or customer-facing environment with demonstrated success working with customers.
• Preferred experience with a CRM, preferably Salesforce.
• Experience with Microsoft Excel, Office, and Outlook.
• General knowledge of the building materials industry preferred, but not required.

Responsibilities

• Deliver a consistent, high-quality customer service experience.
• Respond to customer needs accurately, thoroughly, and in a timely manner.
• Develop and maintain a working knowledge of products, services, and delivery capabilities.
• Accurately enter customer orders and ensure proper documentation.
• Field and resolve customer questions, concerns, and issues professionally.
• Support customer engagement initiatives through outbound pool calls to accounts, as needed.
• Utilize consultative communication to identify customer needs and recommend appropriate products or solutions when applicable.
• Establish, develop, and maintain positive customer relationships.
• Operate in a safe manner and comply with all company safety policies and procedures.
• Support Supply Center goals related to customer service, safety, and operational excellence.
• Follow all company policies and procedures.
• Perform additional duties as assigned by the Branch Manager in support of overall business objectives, including outbound pool account sales calls to generate new business for the Supply Center.

Skills

Customer service

Multi-tasking

Organization

Verbal communication

Written communication

Phone engagement

Self-motivation

Learning new tech

Education

2-5 years experience in customer-facing environment

CRM experience (Salesforce)

Microsoft Excel/Office/Outlook

Building materials industry knowledge

Tools

Salesforce CRM

Job description

Alside is seeking a Customer Service & Support Representative - Exterior Building Products in Pooler, GA. You will manage orders, resolve issues, and guide product selections while delivering exceptional customer service.

The role also includes outbound pool account calls to inactive or unassigned accounts to generate revenue and expand the Supply Center's customer base, with focus on safety and policy compliance.