Customer Support & Orders Specialist

Kolbe & Kolbe Millwork Co Inc; Town of Wausau (WI); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Kolbe & Kolbe Millwork Co Inc in Wisconsin is seeking a Customer Support Representative to be a frontline member of Kolbe's Customer Support team. You will resolve routine inquiries, support order-related activities, and connects customers with the right resources using established procedures, training resources, and knowledge tools.

This role emphasizes clear communication, accuracy, and the ability to balance priorities.

Qualifikationen

• Excellent verbal and written communication skills.
• Ability to learn products, systems, and processes.
• Accurate and thorough in daily tasks.
• Capable of multi-tasking and prioritizing.
• Collaborative and knowledge-sharing mindset.
• Curious and eager to learn.

Aufgaben

• Serve as a primary contact for routine customer inquiries via phone, email, and shared inboxes.
• Gather information, answer questions, and clearly explain products and order status.
• Provide timely, professional support to ensure a positive customer experience.
• Process routine orders and document transactions according to established procedures.
• Identify non-standard requests and coordinate with teams for resolution.
• Support ongoing product, system, and process training.

Kenntnisse

Verbal & written communication

Customer-focused mindset

Attention to detail

Organizational skills

Time management

Team player

Curious and proactive learner

Tools

CRM platforms

Microsoft Office

Jobbeschreibung

Kolbe & Kolbe Millwork Co Inc in Wisconsin is seeking a Customer Support Representative to be a frontline member of Kolbe's Customer Support team. You will resolve routine inquiries, support order-related activities, and connects customers with the right resources using established procedures, training resources, and knowledge tools.

This role emphasizes clear communication, accuracy, and the ability to balance priorities.