Customer Experience & Orders Specialist

ADP, Inc.

Beloit (WI)

In loco

USD 49.000 - 63.000

Tempo pieno

6 giorni fa

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Descrizione del lavoro

Caldwell Company in Beloit, Wisconsin is seeking a Customer Service Representative to manage the overall customer experience, including quotes, order processing, and problem resolution. You will develop quotes for multiple product lines, enter orders by phone, fax or email, and coordinate with TRS, Project Manager, and Engineering for complex questions.

The role requires a BS/BA in Business or related field, three years of customer service experience, strong communication, MS Office and CRM

Competenze

BS/BA in Business or related discipline or equivalent experience.
Three years of customer service experience, preferably within the material handling industry, demonstrating knowledge of product, channels, vertical markets and competition.
Excellent written and verbal communication skills.
Demonstrated proficiency with MS Office and a basic understanding of technology.
Proven customer service orientation toward both internal customers and end users.
Proven ability to work effectively with individuals in various departments and levels.
Proven ability to successfully manage multiple tasks in a rapidly changing environment.
Knowledge of the rigging and/or crane industries a plus.

Mansioni

Develops customer quotes for multiple product lines using various resources and offers additional add-on products that support or enhance requested items.
Enters orders for new units and parts by phone, fax and email, sending a completed acknowledgement to the customer and following up accordingly per set schedule.
Answer questions from potential and existing customers. Engage TRS, Project Manager, and Engineering support team as needed for complex questions.
Expedites ordered products per customer request and follow procedure per work instruction on expedite fees and communicator structure for requests.
Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Uses CRM and related tools to record calls, opportunities, issues and resolutions.
Manages new customer accounts and maintains existing customer records in the M1 ERP system.
Follows up with customers on open quotes and converts quotes to orders or closes quotes, based on customer approval.
Demonstrates the Caldwell Company Values and the “Easy to Do Business With initiative” in all work activities.