Customer Service & Order Management Specialist

Grupo Tigre SA; Janesville (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Medical

Dental

Vision Coverage

Life Insurance (Self and Spouse/Childr

Job summary

Tigre USA, Inc. in Janesville, WI is seeking a Customer Service Administrative to support sales and order processing.

The role involves handling orders, coordinating with inter-department teams, and ensuring timely, courteous communication while maintaining product knowledge and customer satisfaction. Responsibilities include supporting Sales Managers, working with Order Management, and ensuring accurate entry of orders, pricing, and part numbers with attention to detail and proactive

Qualifications

• Experience in customer relationship management.
• Strong email communication skills and a customer-focused attitude.
• Excellent verbal and written communication.

Responsibilities

• Support all Sales Managers.
• Work closely with Order Management.
• Coordinate and follow up on inter-department hand-offs to maintain customer satisfaction and speedy resolution.
• Owns order entry process; prepare incoming purchase orders, check prices and part numbers, enter into Excel and Oracle, and send acknowledgements.
• Ensure high level of customer satisfaction through prompt and courteous communication of order status.

Skills

Customer service

Communication

Attention to detail

Multitasking

Tools

Microsoft Excel

Outlook

Microsoft Word

Oracle

Job description

Tigre USA, Inc. in Janesville, WI is seeking a Customer Service Administrative to support sales and order processing.

The role involves handling orders, coordinating with inter-department teams, and ensuring timely, courteous communication while maintaining product knowledge and customer satisfaction. Responsibilities include supporting Sales Managers, working with Order Management, and ensuring accurate entry of orders, pricing, and part numbers with attention to detail and proactive