Inside Sales & Customer Service Specialist

Buffalo Wire Works; Buffalo (NY); On-site; USD 28,000 - 33,000; Full time

Job summary

Buffalo Wire Works seeks an Inside Sales & Customer Service Specialist to support order entry, quotes, and customer communications from our Buffalo, NY office. You will coordinate orders and expedites, answer product questions, and maintain Navision records for NCRs and RGAs to ensure customer satisfaction.

The role emphasizes accurate data entry, timely follow-up, and collaboration with production and quality teams in a fast-paced environment.

Qualifications

• Fast-paced team environment.
• Proficient with MS Excel.
• Spanish language is a plus but not required.
• Basic quick math skills.

Responsibilities

• Enter orders and quotes into Navision (ERP) accurately within 24 hours.
• Assist in entering all orders and quotes into Navision (ERP) accurately within 24 hours.
• Expedite and oversee rush orders for all customers.
• Update Navision system with customer information, NCR updates, and RGA statuses.
• Talk with customers by phone, in person, or by email and receive orders/quotes for products.
• Follow-up on all correspondence and inquiries from customers including quote follow-ups.
• Coordinate and track product from order entry to shipment to ensure customer satisfaction.
• Assist in Corporate Bids and pricing lists.
• Assist running Navision sales reports.

Skills

MS Office

Spanish (nice-to-have)

Tools

Navision ERP

Job description

Buffalo Wire Works seeks an Inside Sales & Customer Service Specialist to support order entry, quotes, and customer communications from our Buffalo, NY office. You will coordinate orders and expedites, answer product questions, and maintain Navision records for NCRs and RGAs to ensure customer satisfaction.

The role emphasizes accurate data entry, timely follow-up, and collaboration with production and quality teams in a fast-paced environment.