Customer Service & Orders Specialist — Growth Path

Express Employment Professionals - Cincinnati East; Eagan (MN); On-site; USD 36,000 - 46,000; Full time

Job summary

Express Employment Professionals in Eagan, MN seeks a motivated Customer Service Representative to handle inbound calls, process orders, and provide quotes and order-status updates. You will build relationships with customers over the phone and support daily operations in a fast-paced environment.

This role offers potential career growth toward an Assistant General Manager position and a schedule from Monday to Friday, 7:30am–4:00pm, onsite.

Qualifications

• Previous customer service experience required.
• Strong communication and interpersonal skills.
• Comfortable speaking with customers over the phone and making outbound phone calls
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and data entry experience
• Willingness to learn new products, processes, and responsibilities
• Positive attitude and strong work ethic.

Responsibilities

• Answer incoming customer phone calls and provide exceptional service
• Prepare and generate customer quotes
• Enter customer orders accurately and efficiently
• Follow up with customers regarding order status and updates
• Conduct outbound cold calls to previous and prospective customers
• Assist with light warehouse duties as needed, including pulling small parts for customer orders (no heavy lifting required)
• Support team operations and contribute to a positive customer experience

Skills

Customer service

Phone communication

Multitasking

Data entry

Basic computer skills

Job description

Express Employment Professionals in Eagan, MN seeks a motivated Customer Service Representative to handle inbound calls, process orders, and provide quotes and order-status updates. You will build relationships with customers over the phone and support daily operations in a fast-paced environment.

This role offers potential career growth toward an Assistant General Manager position and a schedule from Monday to Friday, 7:30am–4:00pm, onsite.