Customer-Focused Sales Order Specialist

Union Pacific; Honolulu (HI); On-site; USD 28,047 - 37,952; Full time

Benefits offered by this job

Medical Insurance

Life Insurance and Disability

Voluntary Wellness Programs

401(k) with Company Match

Paid Vacation and Holidays

Tuition Reimbursement

Job summary

thyssenkrupp Materials Services in the United States is seeking a customer service professional to provide support to suppliers and internal end-users, focusing on timely order status and issue resolution. You will collaborate with contract administration, purchasing, finance, and plant teams to ensure accurate, on-time responses and to drive customer satisfaction.

The role emphasizes strong communication, attention to detail, and the ability to meet internal sales goals while maintaining

Qualifications

• High school diploma or equivalent.
• At least 2 years of customer service experience.
• Solid computer skills beyond the basic level.
• Strong attention to detail.
• Excellent communication and customer service skills; ability to resolve problems; willingness to go the extra mile.
• Self-starting, dependable, accepts ownership, drives own goals/performance.
• Flexible in scheduling and available for overtime as needed.

Responsibilities

• Provide customer service regarding material and order status by phone and/or email.
• Coordinate issue resolution between customer and internal staff (contract administration, purchasing, finance, plant, etc.).
• Meet internal sales goals related to orders and customer service.
• Create, update, or maintain reports regarding issues, orders, and sales results.
• Will complete order entry or quote preparation as needed/assigned.

Skills

Customer service

Communication skills

Problem solving

Detail-oriented

Overtime flexibility

Self-starter

Dependable

Education

High school diploma or equivalent

College degree

Job description

thyssenkrupp Materials Services in the United States is seeking a customer service professional to provide support to suppliers and internal end-users, focusing on timely order status and issue resolution. You will collaborate with contract administration, purchasing, finance, and plant teams to ensure accurate, on-time responses and to drive customer satisfaction.

The role emphasizes strong communication, attention to detail, and the ability to meet internal sales goals while maintaining