Customer Experience & Support Specialist

Gellert Global Group; Town of Florida (NY); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health & Wellness

Financial Rewards

Professional Growth

Work-Life Balance

Culture & Connection

Job summary

Gellert Global Group in the United States is seeking a Customer Excellence Representative to deliver exceptional service through effective written and verbal communication. You will handle order entry, inquiries, returns, credits, and collaborate with Sales and other departments to ensure seamless support.

The role reports to the Manager of the Post-Sales Customer Excellence Department and requires accuracy, multitasking in a fast-paced environment, and a proactive customer-focused approach.

Qualifications

• High School Diploma or equivalent.

Responsibilities

• Input data from various sources into the company database accurately and efficiently.
• Verify and cross-check data for accuracy and completeness; address discrepancies.
• Identify and correct data entry errors promptly.
• Proactively communicate with customers to answer questions and provide support.
• Handle incoming calls and emails professionally and promptly.
• Manage customer accounts with low complexity, including EDI and customer portals.
• Demonstrate knowledge of web/e-commerce orders; training will be provided.
• Collaborate with Sales and internal departments to provide updates on pricing and service issues.
• Process customer returns and sample orders as required.
• Perform additional administrative tasks such as correspondence and filing.

Job description

Gellert Global Group in the United States is seeking a Customer Excellence Representative to deliver exceptional service through effective written and verbal communication. You will handle order entry, inquiries, returns, credits, and collaborate with Sales and other departments to ensure seamless support.

The role reports to the Manager of the Post-Sales Customer Excellence Department and requires accuracy, multitasking in a fast-paced environment, and a proactive customer-focused approach.