Customer Support & Order Specialist

Provosigncompany; Buford (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Pinnacle Custom Signs in Buford, GA, is seeking a reliable Customer Support Associate to engage with customers by phone and in person, gather details, and enter sales orders as directed by the sales team. A can-do attitude and professional demeanor are required.

The role involves handling walk-in inquiries, confirming order readiness, and maintaining filing of orders, with additional duties as assigned by supervision. A friendly, customer-focused approach is essential.

Qualifications

• Customer service experience and a professional demeanor.
• Ability to respond promptly to customer needs and requests.
• Strong teamwork and collaboration to support sales staff.
• Ability to solve practical problems and interpret instructions.
• Consistent punctuality and reliable attendance.

Responsibilities

• Answer incoming phone calls from customers and relay to sales staff.
• Enter orders for standard products for repeat customers.
• Meet with walk-in customers to determine needs.
• Notify customers when orders are ready for pickup or installation.
• File completed orders and support supervisor with other duties.

Skills

Customer service

Teamwork

Problem solving

Attendance

Communication

Job description

Pinnacle Custom Signs in Buford, GA, is seeking a reliable Customer Support Associate to engage with customers by phone and in person, gather details, and enter sales orders as directed by the sales team. A can-do attitude and professional demeanor are required.

The role involves handling walk-in inquiries, confirming order readiness, and maintaining filing of orders, with additional duties as assigned by supervision. A friendly, customer-focused approach is essential.