Inside Sales & Customer Service Specialist - Signage

FASTSIGNS Parker/Castle Rock; High Point (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401(k)

Company parties

Free food & snacks

Paid time off

Job summary

FASTSIGNS of High Point, NC is seeking a Customer Service Representative / Inside Sales to be the initial contact for current and prospective customers. You will handle emails, phone, in-person inquiries and occasionally visit customer sites, building long-lasting relationships and turning prospects into customers and then into long-term clients.

The role includes providing exemplary service, giving signage and design recommendations, preparing estimates, and supporting marketing, order status,

Qualifications

• Outgoing, responsive, eager to learn and with a desire to succeed.
• Great verbal and written communication skills.
• Strong organizational and time management skills.
• Experience in resolving customer satisfaction issues.
• Proficient with computer and internet skills, including Microsoft Office.
• High school diploma or equivalent.

Responsibilities

• Work with current and prospective customers, and be the first point of contact for walk-in, e-mail and telephone customers.
• Provide exemplary customer service and build long-lasting relationships by embracing our core principles of being Quick, Clear, and Kind. Responding promptly to customer inquiries, communicating clearly to ensure understanding, and treating every interaction with kindness to create a positive customer experience.
• Give signage and design recommendations, prepare estimates, communicate with customers on order status and project completion
• Execute a variety of marketing functions, and maintain an attractive retail environment
• Help as needed with reports, required paperwork, and shipping
• Enjoy being involved in daily team meetings, and be intimately involved in the success of the FASTSIGNS Center

Skills

People person

Communication skills

Time management

Organization

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

FASTSIGNS of High Point, NC is seeking a Customer Service Representative / Inside Sales to be the initial contact for current and prospective customers. You will handle emails, phone, in-person inquiries and occasionally visit customer sites, building long-lasting relationships and turning prospects into customers and then into long-term clients.

The role includes providing exemplary service, giving signage and design recommendations, preparing estimates, and supporting marketing, order status,