Customer Service Representative

Provosigncompany; Buford (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Job summary

Pinnacle Custom Signs in Buford, GA, is seeking a reliable Customer Support Associate to engage with customers by phone and in person, gather details, and enter sales orders as directed by the sales team. A can-do attitude and professional demeanor are required.

The role involves handling walk-in inquiries, confirming order readiness, and maintaining filing of orders, with additional duties as assigned by supervision. A friendly, customer-focused approach is essential.

Qualifications

• Customer service experience and a professional demeanor.
• Ability to respond promptly to customer needs and requests.
• Strong teamwork and collaboration to support sales staff.
• Ability to solve practical problems and interpret instructions.
• Consistent punctuality and reliable attendance.

Responsibilities

• Answer incoming phone calls from customers and relay to sales staff.
• Enter orders for standard products for repeat customers.
• Meet with walk-in customers to determine needs.
• Notify customers when orders are ready for pickup or installation.
• File completed orders and support supervisor with other duties.

Skills

Customer service

Teamwork

Problem solving

Attendance

Communication

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Position Summary

Pinnacle Custom Signs in Buford, a growing commercial sign company, is currently looking for a reliable, highly motivated, individual for a Customer Support Associate. This position Primary responisibilities include interacting with customers on the phone and in person, getting details of what customers are looking for, and entering sales orders for customers as directed by the sales team. The person must have a can-do attitude and professional demeanor.

Essential Duties & Responsibilities

• Answer incoming phone calls from customers and either answering questions or passing information onto the appropriate sales person.
• For repeat customers, cloning and entering orders for standard products..
• Meeting with walk in customers to determine their needs.
• Notify customers of order readiness for pickup and or scheduled installation.
• Filing of completed orders paperwork.
• Other duties required by supervisor.

Job Requirements & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job Knowledge - Exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others.
• Customer Service - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
• Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.