Customer Support Specialist — ERP/CRM Expert

Interplastic Corporation; Nashville (TN); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision

Generous PTO

401(k) with company match

Job summary

IP Corporation’s Nashville team is seeking a Customer Support Specialist to handle inquiries, support order management, and resolve issues. You will work with Sales, Supply Chain, and Operations to ensure accurate execution and high service levels.

The role emphasizes order processing, data accuracy in ERP/CRM systems, and proactive communication with customers to improve satisfaction and retention. On-site work in Nashville with competitive benefits.

Qualifications

• 2-4 years of experience in customer support or related role.
• Experience with ERP/CRM systems such as SAP, Oracle, Salesforce.
• Strong communication and organizational skills.

Responsibilities

• Handle customer inquiries related to orders, products, pricing, and delivery timelines.
• Process and support orders with accuracy and attention to detail.
• Coordinate with internal teams to ensure timely order fulfillment.
• Monitor order status and communicate updates to customers.
• Resolve billing issues and service-related concerns.

Skills

Strong communication

Interpersonal skills

Multitasking

Problem solving

Attention to detail

Team collaboration

Independent work

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

SAP

Oracle

Salesforce

Job description

IP Corporation’s Nashville team is seeking a Customer Support Specialist to handle inquiries, support order management, and resolve issues. You will work with Sales, Supply Chain, and Operations to ensure accurate execution and high service levels.

The role emphasizes order processing, data accuracy in ERP/CRM systems, and proactive communication with customers to improve satisfaction and retention. On-site work in Nashville with competitive benefits.