Customer Support & Operations Coordinator (Hybrid/Remote)

University of Minnesota; Saint Paul (MN); Hybrid; USD 61,000 - 69,000; Full time

Benefits offered by this job

Paid holidays

Tuition benefits

Medical insurance

Dental insurance

Flexible spending accounts

HSA contributions

Life insurance

Retirement plans

Employee Assistance Program

Transit benefits

Job summary

The University of Minnesota is seeking a Customer Support Coordinator to serve as the first point of contact for campus customers and to act as the call center hub, directing inquiries to the right resources.

Responsibilities include handling inquiries by phone and email, documenting requests, and maintaining records; plus analytics duties to monitor performance, improve service delivery, and promote a culture of quality, respectful workplace interactions.

Qualifications

• High School Diploma or GED with five years related work experience.
• Ability to multi-task and reprioritize in a fast-paced environment.
• Experience with call center, front desk, or admissions is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and ticketing system following procedures.
• Provide accurate information about services, closures, timelines and policies.
• Troubleshoot and resolve customer concerns; escalate as needed.
• Document requests and maintain records in systems (e.g., TDX, TRIRIGA).
• Collaborate with team to improve service delivery.
• Analyze data to support customer satisfaction.
• Maintain a culture of quality customer service and timely resolutions.
• Coordinate information flow about project impacts to customers.

Skills

Communication skills

Customer service

Public contact skills

Multitasking

Problem solving

Education

High School Diploma/GED

Tools

Google Workspace

TDX

TRIRIGA

Microsoft Office

Job description

The University of Minnesota is seeking a Customer Support Coordinator to serve as the first point of contact for campus customers and to act as the call center hub, directing inquiries to the right resources.

Responsibilities include handling inquiries by phone and email, documenting requests, and maintaining records; plus analytics duties to monitor performance, improve service delivery, and promote a culture of quality, respectful workplace interactions.