Customer Support & Insights Coordinator (Hybrid/Remote)

University of Minnesota; Minneapolis (MN); Hybrid; USD 61,000 - 69,000; Full time

Benefits offered by this job

Competitive wages

Paid holidays

Education benefits

Healthcare plans

HSA contributions

Life insurance

Employee wellbeing program

Retirement plans with employer contrib

PSLF opportunity

Financial counseling services

Transit benefit

Job summary

University of Minnesota is seeking a Customer Support Coordinator to serve as the first point of contact for University Services customers. This role acts as the call center hub, swiftly connecting customers to the right resources across campus and maintaining detailed records in multiple systems.

Responsibilities include handling inquiries, documenting requests, and promoting high standards of customer service while supporting quality control and data reporting efforts in a hybrid work

Qualifications

• High School Diploma/GED and five years related work experience.
• Experience in a fast-paced environment with multi-tasking and priority shifts.

Responsibilities

• Respond to customer inquiries via phone, email, and ticketing system following procedures.
• Provide accurate information about services, closures, timelines and policies.
• Troubleshoot and resolve customer concerns and escalate complex issues.
• Document requests and maintain records in systems (TDX, TRIRIGA).
• Collaborate with team to improve service delivery.
• Manage and maintain operational information for reporting and quality control.
• Analyze data to support customer satisfaction and ensure timely resolution.
• Promote a culture of quality service and respectful workplace interactions.

Skills

Call center experience

University setting experience

Gmail

Google Workspace

Communication skills

Data analysis

Customer service

Education

High School Diploma/GED + 5 years experience

Coursework in related field may substitute

Tools

TDX

TRIRIGA

Job description

University of Minnesota is seeking a Customer Support Coordinator to serve as the first point of contact for University Services customers. This role acts as the call center hub, swiftly connecting customers to the right resources across campus and maintaining detailed records in multiple systems.

Responsibilities include handling inquiries, documenting requests, and promoting high standards of customer service while supporting quality control and data reporting efforts in a hybrid work