Community Outreach & Events Operations Lead

University of Minnesota; Saint Paul (MN); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Paid holidays

Generous time off

Tuition benefit program

Retirement plans

Job summary

University of Minnesota is seeking a Community Outreach & Office Operations Coordinator to lead front‑office customer service, office operations, and administrative support for the MCC and COE programs.

The role manages inquiries, coordinates events and outreach activities, oversees student staff, and ensures smooth day‑to‑day operations with a welcoming environment for faculty, staff, students, community partners, and visitors. Hybrid work 3 days in office.

Qualifications

• BA/BS degree or a combination of related education and work experience to equal at least four years.
• Experience providing administrative, office operations, customer service, or event coordination support in a professional office environment.
• Demonstrated experience coordinating multiple projects, events, meetings, or operational activities simultaneously while managing competing deadlines.
• Experience using Microsoft Office and Google Workspace applications.
• Experience managing calendars, scheduling meetings, coordinating travel, and arranging logistics.
• Strong written and verbal communication skills.
• High level of attention to detail, organizational skills, and follow‑through.
• Demonstrated ability to provide excellent customer service and work effectively with individuals from diverse backgrounds and communities.

Responsibilities

• Serve as the primary front-office resource for MCC Admin and COE teams, providing responsive customer service to faculty, staff, students, visitors, and external partners.
• Manage and triage incoming communications, including main office phone lines and shared email accounts.
• Monitor front-office operations and service levels to ensure requests are addressed promptly and escalated when necessary.
• Coordinate day‑to‑day office operations, including mail distribution, shipping/receiving, office access requests, facilities concerns, and workspace readiness.
• Coordinate purchasing and inventory management for office supplies and shared resources.
• Develop and maintain office procedures, resource guides, and operational documentation.
• Coordinate, assign, and supervise student employee work; assist with onboarding and training; provide day‑to‑day guidance.
• Provide cross‑coverage for administrative and event support staff as needed.
• Coordinate requests and needs for IT, maintenance, and other support.
• Coordinate administrative and logistical support for community outreach initiatives and MCC-sponsored meetings, seminars, lectures, and special events.
• Serve as a point of contact for speakers, vendors, exhibitors, community partners, and event participants.
• Coordinate speaker itineraries, travel arrangements, room reservations, catering requests, parking, and event-related communications.
• Manage inventories of outreach materials, promotional items, and educational resources.
• Coordinate preparation, shipment, and distribution of outreach materials; maintain budget records.
• Provide on‑site coordination and customer service during events.
• Maintain event records, attendance data, and related documentation for reporting and assessment.
• Volunteer coordination across MCC events and programs.
• Coordinate calendars, meetings, and scheduling for COE and Administrative leadership.
• Facilitate meeting logistics and preparation of materials.
• Coordinate financial and purchasing processes for outreach activities.
• Support purchasing card reconciliation and expense tracking.
• Assist with special projects and process improvements.

Skills

Administrative experience

Customer service

Event coordination

Office operations

Communication skills

Education

BA/BS degree or equivalent

Tools

Microsoft Office

Google Workspace

Job description

University of Minnesota is seeking a Community Outreach & Office Operations Coordinator to lead front‑office customer service, office operations, and administrative support for the MCC and COE programs.

The role manages inquiries, coordinates events and outreach activities, oversees student staff, and ensures smooth day‑to‑day operations with a welcoming environment for faculty, staff, students, community partners, and visitors. Hybrid work 3 days in office.