Customer Support & Onboarding Specialist (UK & Global)

Point of Rental Software; Pennsylvania; À distance; USD 42 000 - 56 000; Plein temps

Résumé du poste

Point of Rental Software / Record360 is seeking a Customer Support Specialist to manage tickets, assist with onboarding, and improve customer success. You will work across CRM platforms, provide timely resolutions, and collaborate with sales, marketing, engineering, and product teams.

Availability for UK business hours training is required. The role emphasizes problem-solving, technical curiosity, and a positive, proactive attitude while supporting both US and UK clients in a fast-growing

Qualifications

• 1-2 years experience managing support queue within Zendesk or similar CRM.
• 1–2 years of experience leading onboarding and implementation for custom-configured accounts.
• Superb written and verbal communication skills - Able to communicate complex information clearly.

Responsabilités

• Respond to customers quickly and kindly via Zendesk Platform.
• Become product and industry expert to help customers learn best practices.
• Build and edit workflows within JSON and configuration tool.
• Answering Inbound customer calls.
• Troubleshoot and escalate tickets to engineering.
• Learn the ins and outs of our app on iPhone and Android devices.
• Lead UK client onboardings via Zoom and provide hands-on support during activation.
• Ensure overnight tickets are cleared during UK business hours and help cover US Eastern Time.

Connaissances

Zendesk experience

Customer support

Communication

Problem solving

G Suite

Outils

JSON

CRM systems

Description du poste

Point of Rental Software / Record360 is seeking a Customer Support Specialist to manage tickets, assist with onboarding, and improve customer success. You will work across CRM platforms, provide timely resolutions, and collaborate with sales, marketing, engineering, and product teams.

Availability for UK business hours training is required. The role emphasizes problem-solving, technical curiosity, and a positive, proactive attitude while supporting both US and UK clients in a fast-growing