Customer Support & Onboarding Specialist

GetJobSmart; Albuquerque (NM); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development opportunities

Job summary

Beacon Meadows Solutions in Albuquerque, NM seeks a Customer Service Representative for a full-time role. The position focuses on delivering excellent customer support, resolving inquiries, and maintaining strong client relationships.

The role emphasizes teamwork in our local office, with a negotiable salary and a benefits package including health insurance and PTO. Candidates should have strong communication skills and a customer-centric approach.

Qualifications

• High school diploma or equivalent required or preferred.
• 2+ years of customer service experience preferred.
• Strong communication and problem-solving abilities.
• Experience with CRM software is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist clients with technical issues related to software products.
• Document and track customer interactions in the CRM tool.
• Collaborate with the development team to escalate issues as needed.
• Provide training and onboarding support to new clients.

Skills

Interpersonal skills

Customer service

Communication

CRM software

Education

High school diploma or equivalent

Bachelor's degree in related field

Job description

Beacon Meadows Solutions in Albuquerque, NM seeks a Customer Service Representative for a full-time role. The position focuses on delivering excellent customer support, resolving inquiries, and maintaining strong client relationships.

The role emphasizes teamwork in our local office, with a negotiable salary and a benefits package including health insurance and PTO. Candidates should have strong communication skills and a customer-centric approach.