Customer Support / Office Assistant

Hansenspoolandspa; Kenosha (WI); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Paid Time Off

Employee Discount

SEP Retirement Plan

Additional employee benefits and perks

Job summary

Hansen’s Pool & Spa is seeking a friendly, organized and dependable Customer Support & Office Assistant to join our team in Wisconsin. This part-time role focuses on customer communication and general office support, with duties assisting Wellness Product Advisors and management.

The position offers 15-20 hours per week, typically 9:00 AM to 2:00 PM, with schedule established by agreement. Pay is $15-$18 per hour plus benefits and a positive team environment.

Qualifications

• Friendly and professional communication
• Strong organization and attention to detail
• Reliable and dependable
• Comfortable learning new software
• Ability to multitask and stay organized in a busy environment
• Comfortable speaking with customers by phone and in person

Responsibilities

• Respond to customer inquiries by phone, email and text
• Schedule service appointments and other customer appointments as directed by management
• Enter and maintain accurate customer and order information
• Assist Wellness Product Advisors with paperwork, orders, customer information and other administrative tasks
• Assist with service requests, warranty paperwork and customer documentation
• Process customer payments, deposits and other transactions as needed
• Help keep the office and customer records organized
• Assist management and the office team with general administrative tasks and projects

Skills

Customer service

Organizational skills

Attention to detail

Multitasking

Verbal communication

Tools

General office software

Job description

Part-Time | 15-20 hours per week | $15-$18/hour

Hansen’s Pool & Spa is looking for a friendly, organized and dependable Customer Support & Office Assistant to join our team.

This is a great opportunity for someone who enjoys working with people, staying organized and helping a team keep things running smoothly. This position will primarily focus on customer communication and general office support, with additional administrative responsibilities supporting our Wellness Product Advisors and management team.

Schedule

15-20 hours per week

Shifts will generally fall between 9:00 AM and 2:00 PM

Schedule will be established based on an agreement between the candidate and management

Eligible employees may have access to:

Paid Time Off

Employee Discount

SEP Retirement Plan

Additional employee benefits and perks

Waiting periods and eligibility requirements may apply.

What You’ll Do

Respond to customer inquiries by phone, email and text

Answer phones and assist customers with orders, products and services

Schedule service appointments and other customer appointments as directed by management

Follow up with customers regarding orders, appointments and service needs

Enter and maintain accurate customer and order information

Assist Wellness Product Advisors with paperwork, orders, customer information and other administrative tasks

Assist with service requests, warranty paperwork and customer documentation

Process customer payments, deposits and other transactions as needed

Help keep the office and customer records organized

Assist management and the office team with general administrative tasks and projects

What We’re Looking For

Friendly and professional communication skills

Strong organization and attention to detail

Reliable and dependable

Comfortable working on a computer and learning new software

Ability to multitask and stay organized in a busy environment

Comfortable speaking with customers by phone and in person

Previous customer service or office experience is a plus, but not required

About Hansen’s Pool & Spa

Hansen’s Pool & Spa is a family-owned and operated business serving Southeastern Wisconsin and Northern Illinois. We specialize in swimming pools, hot tubs, saunas, patio furniture and related products and services.

We are a growing company that takes pride in providing great products, knowledgeable service and a positive customer experience.

If you are organized, personable and enjoy being part of a team, we would love to hear from you!

Schedule: 15-20 hours per week, 4-5 days per week, generally between 9:00 AM and 2:00 PM