Sales Support - Spring Dance

Leslie's, Inc.; Pennsylvania; On-site; USD 23,000 - 32,000; Full time

Job summary

Leslie's, Inc. is seeking a friendly Sales Support Associate for our Philadelphia-area hot tub showroom. You will greet customers, help with water care products, accessories, and parts, and support daily store operations to ensure a seamless shopping experience.

The ideal candidate enjoys helping customers, learns product details quickly, and thrives in a fast-paced retail environment. Prior retail or pool/spa experience is a plus, and training will be provided.

Qualifications

• Previous retail or sales experience preferred (home improvement, pool/spa, or specialty retail a plus)
• Strong communication and customer service skills
• Basic computer skills; POS system experience preferred
• Ability to learn technical product knowledge (training provided)
• Ability to lift up to 50 lbs and stand for extended periods
• Positive attitude with a team-oriented mindset

Responsibilities

• Greet walk-in customers and provide knowledgeable assistance with water care, chemicals, covers, parts, and accessories
• Build rapport with customers and assess their needs to recommend appropriate products and services
• Answer customer questions and resolve concerns or escalate issues to management when necessary
• Assist customers with the purchase of chemicals, filters, accessories, and parts at the retail counter
• Accurately process transactions, returns, and exchanges using the POS system
• Promote current sales, promotions, and service offerings
• Follow up with customers regarding special orders, service inquiries, or quotes
• Monitor and fulfill online store orders through Shopify, including pulling, packing, invoicing, and mailing items
• Prepare and stage internal product transfers for other store locations
• Maintain a clean, organized, and welcoming showroom environment
• Stock shelves and ensure displays remain full, clean, and properly organized
• Perform basic water testing using in-store systems and recommend treatment solutions
• Assist with inventory counts and product labeling
• Open and close the cash drawer daily

Skills

Communication skills

Customer service

POS system experience

Basic computer skills

Product knowledge learning

Team orientation

Job description

Spring Dance Hot Tubs is committed to excellence and integrity with over 25 years of experience in the hot tub industry. We became a part of Leslie's family in June 2022. At Spring Dance Hot Tubs, we’re proud to be the oldest exclusive hot tub dealer in the Philadelphia, PA region. We are known for selling hot tubs, swim spas, saunas, and backyard accessories. We have sold Hot Spring®, Caldera®, and Freeflow® hot tubs, the highest quality spas available on the market. Our Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying.

Job Overview

We are looking for a friendly and reliable Sales Support Associate to join our retail team in a hot tub and backyard leisure showroom. This role is responsible for providing excellent customer service, assisting customers with products such as water care chemicals, accessories, and parts, and supporting daily store operations.

The ideal candidate enjoys helping customers, learning about products, and working in a fast-paced retail environment.

Pay Rate: $20.00 /Hourly

Responsibilities

• Greet walk-in customers and provide knowledgeable assistance with water care, chemicals, covers, parts, and accessories
• Build rapport with customers and assess their needs to recommend appropriate products and services
• Answer customer questions and resolve concerns or **escalate** issues to management when necessary
• Assist customers with the purchase of chemicals, filters, accessories, and parts at the retail counter
• Accurately process transactions, returns, and exchanges using the POS system
• Promote current sales, promotions, and service offerings
• Follow up with customers regarding special orders, service inquiries, or quotes
• Monitor and fulfill online store orders through Shopify, including pulling, packing, invoicing, and mailing items
• Prepare and stage internal product transfers for other store locations
• Maintain a clean, organized, and welcoming showroom environment
• Stock shelves and ensure displays remain full, clean, and properly organized
• Perform basic water testing using in-store systems and recommend treatment solutions
• Assist with inventory counts and product labeling
• Open and close the cash drawer daily

Qualifications

• Previous retail or sales experience preferred (home improvement, pool/spa, or specialty retail a plus)
• Strong communication and customer service skills
• Basic computer skills; POS system experience preferred
• Ability to learn technical product knowledge (training provided)
• Ability to lift up to 50 lbs and stand for extended periods
• Positive attitude with a team-oriented mindset

Leslie’s recognizes a critical component to our continued success is our people. Leslie’s is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.

#HTHiring

Equal Opportunity Employer
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