Admin / Front Sales Desk Associate Poolwerx Westfield

Poolwerx Conroe; Westfield (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Product and service discounts

Growth opportunities

Job summary

Poolwerx Westfield & Noblesville, IN is seeking a customer-focused Front Desk Associate to warmly greet walk-in customers, answer calls, and schedule service appointments using Skimmer. You will handle Lightspeed POS transactions, maintain a clean storefront, and assist with water testing and product recommendations.

Training is provided and weekend hours may be required. The role emphasizes reliability, strong organizational and communication skills, and the ability to adapt to busy periods

Qualifications

• 1+ years in customer service, retail, or scheduling roles.
• Strong organization and communication skills.
• Able to learn digital tools and systems quickly.

Responsibilities

• Greet walk-in customers and build rapport with a friendly, solutions-oriented approach.
• Answer phone calls, schedule service appointments using Skimmer, and manage dispatch needs.
• Handle POS transactions in Lightspeed, including sales, returns, and product lookups.
• Maintain a clean, organized storefront and keep it stocked.
• Provide support for water testing and guide customers through product recommendations.

Skills

Customer service

Communication

Multitasking

Tech-savvy

Education

High school diploma or equivalent

Tools

Skimmer

Lightspeed

Job description

Responsive recruiter

Benefits

• Competitive salary
• Opportunity for advancement

Admin / Front Sales Desk Associate Poolwerx – Westfield & Noblesville, IN

About Us

Poolwerx is one of the worlds leading pool and spa service companies, built on professionalism, knowledge, and f

Position Overview

We are seeking a customer-focused, self-starting problem-solver to be the welcoming face of our Poolwerx locatio

Key Responsibilities

• Greet walk-in customers and build rapport with a friendly, solutions-oriented approach
• Answer phone calls, schedule service appointments using Skimmer, and manage dispatch needs
• Handle POS transactions in Lightspeed, including sales, returns, and product lookups
• Maintain a clean, organized, and fully stocked storefront
• Provide support for water testing and guide customers through product recommendations (training provided)
• Proactively troubleshoot scheduling conflicts, customer concerns, or order issues
• Communicate with service technicians to coordinate job timing and customer expectations
• Perform light administrative duties: filing, confirming appointments, ordering supplies, updating records

Qualifications

• High school diploma or equivalent
• 1+ years experience in customer service, retail, or scheduling roles
• Experience using Skimmer or Lightspeed is a plus-but not required
• Tech-comfortable and able to quickly learn digital tools and systems
• Strong organization, communication, and multitasking skills
• Must be able to lift up to 40 lbs and stand for extended periods
• Willing to work weekends and increased hours during peak season

Ideal Candidate

• Self-Starter: Takes initiative without waiting to be told what to do
• Problem-Solver: Quickly identifies issues and calmly finds solutions
• Customer-Focused: Genuinely enjoys helping people and takes pride in service
• Detail-Oriented: Stays organized and on top of schedules, inventory, and records
• Adaptable: Comfortable switching gears throughout the day and managing shifting priorities

Compensation & Benefits

• Competitive hourly pay (18.00-$22.00/hr depending on experience)
• Paid training and ongoing development
• Product and service discounts
• Supportive team environment with opportunity for growth

Compensation: $18.00 - $22.00 per hour

Founded in 1992, Poolwerx is one of the world’s largest pool supply, service, and repair providers. Our United States operations are headquartered in our 10,000 square foot, state-of-the-art training facility and support center in Dallas, TX. We currently operate over 30 retail stores and over 190 service vans across eight states in the U.S.

Our clients don’t just value clear water, they value clean, healthy water. We pride ourselves on our expertise and always strive to give our clients the best and safest swimming conditions.

Working with us boils down to embracing our values. At Poolwerx, our values are in our DNA. They are implanted in every fiber of our brand and our employees. They’re the behaviors we see as most important when we interact with our Franchise Partners, suppliers, and clients. This is what we stand for and what we want to be known for.

If you align with these values, we want you on our team. We’re always hiring, and we think Poolwerx is an awesome place to work. If you’d like to become part of our extended family, we’d love to hear from you!