Spa & Sales Coordinator

SustainableHR PEO & Recruiting; Madison (WI); On-site; USD 16,000 - 27,000; Part time

Benefits offered by this job

Uncapped incentives

Pooled tips

Job summary

SustainableHR PEO & Recruiting in Madison, WI is seeking a Spa & Sales Coordinator to join a growing wellness-focused environment. This client-facing role blends hospitality, sales, and administrative duties and is ideal for someone who enjoys building relationships, delivering exceptional service, and guiding clients through wellness offerings.

This part-time position averages 20–30 hours per week with regular weekend availability.

Qualifications

• Sales, customer service, hospitality, wellness, or other client-facing environment preferred.
• Comfortable discussing pricing, memberships, and purchasing decisions.
• Strong relationship-building and communication skills.
• Motivated by sales goals and performance-based earnings.
• Organized and able to balance client interactions with administrative responsibilities.

Responsibilities

• Welcome clients and provide a professional, friendly experience from check-in through checkout.
• Build relationships with new and returning clients; educate on services, memberships, and packages.
• Discuss pricing and guide clients through purchasing decisions; follow up via phone, text, and email.
• Manage appointment scheduling, check-in, checkout, and accurate client records.
• Assist with occasional community partnerships, events, and daily operations.

Skills

Sales

Customer service

Hospitality

Wellness

Retail

Job description

Schedule: Part-Time | Approximately 20-30 Hours per Week

Compensation: $15-17/hour, plus performance incentives and pooled tips

Position Overview

We are seeking an energetic and personable Spa & Sales Coordinator to join a growing wellness-focused environment in Madison, WI. This client-facing position combines hospitality, sales, and administrative responsibilities and is ideal for someone who enjoys building relationships, delivering exceptional service, and working toward measurable goals.

You will work alongside a professional team to create a welcoming and polished experience for every client while helping educate them on available wellness services, memberships, and packages.

Key Responsibilities

Client Experience & Sales

• Welcome clients and provide a professional, friendly experience from check-in through checkout
• Build relationships with new and returning clients
• Educate clients on available services, memberships, and packages
• Discuss pricing and confidently guide clients through purchasing decisions
• Follow up with prospective and existing clients by phone, text, and email
• Support client retention and encourage continued engagement
• Work toward individual and team sales goals

Scheduling & Administrative Support

• Manage appointment scheduling, check-in, and checkout
• Process client payments accurately
• Maintain organized and accurate client records
• Complete assigned administrative tasks and follow-up activities
• Assist with opening and closing responsibilities
• Help maintain an organized, stocked, and welcoming environment

Team & Community Support

• Collaborate closely with clinical and operational team members to support client needs
• Assist with occasional community partnerships and promotional initiatives
• Participate in occasional off-site or mobile events
• Support overall daily operations and step in where needed to create a positive client experience

What We're Looking For

• Previous experience in sales, customer service, hospitality, fitness, wellness, retail, or another client-facing environment preferred
• Comfortable discussing pricing, memberships, and purchasing decisions
• Strong relationship-building and communication skills
• Motivated by sales goals and performance-based earning opportunities
• Professional communication skills in person, over the phone, through text, and via email
• Organized and able to balance client interactions with administrative responsibilities
• Self-motivated and comfortable taking initiative
• Dependable, positive, and receptive to coaching and feedback
• Interest in the wellness industry and willingness to learn
• Previous spa or medical experience is helpful but not required

Schedule

This is a part-time position averaging approximately 20-30 hours per week. Weekday and weekend shifts are available, with regular weekend availability required. Occasional community or mobile events may take place outside of standard business hours.

Specific scheduling needs will be discussed during the interview process.

Compensation

• $15-17/hour, based on relevant experience and availability
• Uncapped performance incentives
• Pooled tips from eligible shifts
• Opportunities for increased responsibility and earning potential based on performance

This position offers an opportunity for someone who enjoys working with people to combine customer service, sales, wellness, and relationship building in a professional and engaging environment.