Administrative / Office Assistant

Paradise Pools, Inc.; Napa (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k)

PTO

Benefits package

Growth opportunities

Job summary

Paradise Pools, Inc. is seeking a reliable Office Assistant for our Napa office. You will handle a high volume of phone calls and emails while maintaining accurate customer records in our CRM.

The ideal candidate is energetic, highly organized, and detail oriented with strong written and verbal communication skills. Requires bilingual English/Spanish and prior administrative experience; Excel proficiency requested. This is a full-time on-site role with growth opportunities.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of experience as an administrative or similar role preferred.
• Bilingual English/Spanish is required.
• Strong organizational, communication, and time-management skills.

Responsibilities

• Answer and manage a high volume of incoming phone calls.
• Make outgoing customer calls and follow up as needed.
• Respond to and manage customer emails.
• Assist customers with scheduling, service questions, and account inquiries.
• Schedule and coordinate service appointments.
• Communicate with field technicians and office staff.
• Enter and update customer information in our CRM.
• Maintain organized customer records and documentation.
• Assist with general administrative and day-to-day office operations.

Skills

Bilingual English/Spanish

Organizational skills

Time management

Effective communication

multitasking

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Excel

Job description

Paradise Pools, Inc. is looking for a reliable, organized, and customer-focused Office Assistant to join our Napa office. This is a fast-paced position with a high volume of phone calls and emails.

The ideal candidate is a high-energy individual with excellent organizational skills, a strong attention to detail and the ability to communicate effectively in both written and verbal communications.

Responsibilities

• Answer and manage a high volume of incoming phone calls
• Make outgoing customer calls and follow up as needed
• Respond to and manage customer emails
• Assist customers with scheduling, service questions, and account inquiries
• Schedule and coordinate service appointments
• Communicate with field technicians and office staff
• Enter and update customer information accurately in our CRM
• Maintain organized customer records and documentation
• Assist with general administrative and day-to-day office operations

Requirements

• High school diploma or equivalent
• 1–2 years of experience as an administrative assistant, secretary, receptionist, or similar role preferred
• Bilingual English/Spanish required
• Strong organizational, communication, and time-management skills
• Ability to work effectively in a fast-paced environment
• Positive, high-energy, and professional attitude
• Resourceful with strong problem-solving skills
• Familiarity with standard office equipment, including printers and scanners
• Proficiency in Microsoft Office, especially Excel
• Strong computer and data-entry skills
• Ability to multitask and manage a high volume of phone calls and emails
• Dependable, detail-oriented, and customer-focused

Benefits

• 401(k)
• Paid Time Off (PTO)
• Benefits package
• Growth opportunities

Pay: Starting at $25.00/hour

We are looking for someone who can start as soon as possible and become a dependable part of our office team.

Paradise Pools, Inc. is an Equal Opportunity Employer.