HR Help Desk Executive (Mandarin Speaker)

Cross Border Talents; Town of Holland (NY); On-site; USD 9,049 - 15,081; Full time

Job summary

CB Talents SP is seeking a Mandarin-speaking HR Help Desk Executive to assist employees with HR inquiries in Mandarin and English. You will handle inquiries via chat, email, or phone and ensure accurate, timely responses while maintaining records.

The role requires strong communication, the ability to manage multiple requests, and a structured approach to case handling in a fast-paced environment. Prior HR or customer service experience is preferred.

Qualifications

• 1 year+ experience in Customer Service / Help Desk / HR support
• Fluent in Mandarin and English (spoken & written)
• Detail-oriented and able to work in a fast-paced environment

Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English
• Provide support on HR policies, employee records, payroll, and benefits
• Resolve issues or cascade complex cases to the relevant HR teams
• Maintain accurate documentation of employee interactions
• Ensure service quality and response time meet company standards
• Support administrative HR tasks when required

Skills

Fluent Mandarin

Fluent English

Communication skills

Job description

About the job HR Help Desk Executive (Mandarin Speaker)

Working Hours: 8:00 AM – 5:00 PM

Salary: Up to RM 5,500

Age Requirement: Max 25 years old

Job Description

We are looking for a Mandarin‑speaking HR Help Desk Executive to support employees by handling HR‑related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.

Key Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English
• Provide support on HR policies, employee records, payroll, and benefits
• Resolve issues or cascade complex cases to the relevant HR teams
• Maintain accurate documentation of employee interactions
• Ensure service quality and response time meet company standards
• Support administrative HR tasks when required

Requirements

• Fluent in Mandarin and English (spoken & written)
• Minimum 1 year experience in Customer Service / Help Desk / HR support
• Strong communication and problem‑solving skills
• Detail-oriented and able to work in a fast‑paced environment
• Basic understanding of HR processes is a plus