Mandarin HR Help Desk Specialist – Fast-Paced Support

CB Talents SP; Bolivia (NC); On-site; USD 9,049 - 15,081; Full time

Job summary

CB Talents SP in Malaysia is seeking a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires excellent communication and the ability to manage multiple requests in a structured environment.

You will handle inquiries in Mandarin and English, assist with HR policies, employee records, payroll and benefits, and escalate complex issues to the appropriate HR teams.

Qualifications

• Fluent in Mandarin and English (spoken & written).
• Minimum 1 year experience in Customer Service / Help Desk / HR support.
• Strong communication and problem-solving skills.
• Detail-oriented and able to work in a fast-paced environment.

Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English.
• Provide support on HR policies, employee records, payroll, and benefits.
• Resolve issues or cascade complex cases to the relevant HR teams.
• Maintain accurate documentation of employee interactions.
• Ensure service quality and response time meet company standards.
• Support administrative HR tasks when required.

Skills

Mandarin

English

Customer Service

HR Help Desk

Job description

CB Talents SP in Malaysia is seeking a Mandarin-speaking HR Help Desk Executive to support employees by handling HR-related inquiries and providing accurate, timely assistance. This role requires excellent communication and the ability to manage multiple requests in a structured environment.

You will handle inquiries in Mandarin and English, assist with HR policies, employee records, payroll and benefits, and escalate complex issues to the appropriate HR teams.