Mandarin HR Help Desk Specialist | Fast-Paced Support

CB Talents SP; Cayey (PR); On-site; USD 810 - 1,351; Full time

Job summary

CB Talents SP is seeking a Mandarin-speaking HR Help Desk Executive to support employees by handling HR inquiries and delivering accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.

You will handle inquiries in Mandarin and English, assist with HR policies, employee records, payroll and benefits, and escalate complex cases to the relevant HR teams.

Qualifications

• Fluent in Mandarin and English (spoken & written).
• Minimum 1 year experience in Customer Service / Help Desk / HR support.
• Strong communication and problem‑solving skills.
• Detail-oriented and able to work in a fast‑paced environment.

Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English.
• Provide support on HR policies, employee records, payroll, and benefits.
• Resolve issues or cascade complex cases to the relevant HR teams.
• Maintain accurate documentation of employee interactions.
• Ensure service quality and response time meet company standards.
• Support administrative HR tasks when required.

Skills

Mandarin

English

Communication

Problem solving

Documentation

Job description

CB Talents SP is seeking a Mandarin-speaking HR Help Desk Executive to support employees by handling HR inquiries and delivering accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.

You will handle inquiries in Mandarin and English, assist with HR policies, employee records, payroll and benefits, and escalate complex cases to the relevant HR teams.