HR Help Desk Executive (Mandarin Speaker)

CB Talents SP; City of Syracuse (NY); On-site; USD 9,049 - 15,081; Full time

Job summary

CB Talents SP is seeking a Mandarin-speaking HR Help Desk Executive to support employees by handling HR inquiries and providing timely assistance. The role emphasizes clear communication and the ability to manage multiple requests in a structured environment.

Responsibilities include handling inquiries in Mandarin and English, supporting HR policies, payroll, and benefits, and escalating complex cases as needed while maintaining thorough documentation and meeting service standards.

Qualifications

• Fluent in Mandarin and English (spoken & written).
• Minimum 1 year experience in Customer Service / Help Desk / HR support is required.
• Strong communication & problem-solving skills are essential.
• Detail-oriented and able to work in a fast-paced environment.
• Basic understanding of HR processes is a plus.

Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English.
• Provide support on HR policies, employee records, payroll, and benefits.
• Resolve issues or cascade complex cases to the relevant HR teams.
• Maintain accurate documentation of employee interactions.
• Ensure service quality and response time meet company standards.
• Support administrative HR tasks when required.

Skills

Mandarin

English

Communication

Problem-solving

Detail-oriented

Fast-paced environment

Job description

About the job HR Help Desk Executive (Mandarin Speaker)

Working Hours: 8:00 AM – 5:00 PM

Salary: Up to RM 5,500

Age Requirement: Max 25 years old

Job Description

We are looking for a Mandarin‑speaking HR Help Desk Executive to support employees by handling HR‑related inquiries and providing accurate, timely assistance. This role requires strong communication skills and the ability to manage multiple requests in a structured environment.

Key Responsibilities

• Handle HR inquiries via chat, email, or phone in Mandarin and English
• Provide support on HR policies, employee records, payroll, and benefits
• Resolve issues or cascade complex cases to the relevant HR teams
• Maintain accurate documentation of employee interactions
• Ensure service quality and response time meet company standards
• Support administrative HR tasks when required

Requirements

• Fluent in Mandarin and English (spoken & written)
• Minimum 1 year experience in Customer Service / Help Desk / HR support
• Strong communication and problem‑solving skills
• Detail-oriented and able to work in a fast‑paced environment
• Basic understanding of HR processes is a plus