Customer Support Manager (m/f/d) (Fully Remote)

Voize; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible hybrid setup

Job summary

Voize is a fast-growing startup building an AI companion to support nurses, backed by a substantial Series A and serving thousands of care providers.

The role focuses on owning inbound support across voice, chat, and email, managing cases from first contact to resolution, and collaborating with Technical Support on complex issues. A hybrid work setup and generous perks accompany this position.

Qualifications

• Strong customer support foundation and tooling experience.
• Fluent German (C2) and solid English.

Responsibilities

• Own inbound support across voice, chat, and email.
• Manage cases end-to-end, including triage and follow-ups.
• Partner with Technical Support on complex issues.

Skills

German (C2) fluency

English proficiency

Customer support foundation

Tools

Customer support tooling

Job description

• Own inbound support across voice, chat, and email.
• Drive cases from first contact to resolution.

Your Daily Work:

• Manage cases end-to-end, including triage and follow-ups.
• Partner with Technical Support on complex issues.

What You Bring:

• Strong customer support foundation and tooling experience.
• Fluent German (C2) and solid English.

Why Voize:

• Fast-growing startup with real social impact.
• Generous perks and flexible hybrid setup.

Voize

Voize builds an AI companion that frees nurses from administrative work, giving them more time for patient care. It's a fast-growing startup backed by $50M Series A, trusted by over 75,000 nurses and 1,100+ care facilities.